Appointments Team Co-ordinator

2 months ago


Bradford, United Kingdom The Ridge Medical Practice Full time

Job summary

An exciting opportunity has arisen for a self-motivated individualto join our Appointments Team. This role will be primarily based at our Great Horton surgery but willrequire travel to our other sites.

We are a caring and committed team whose aim is to improve thehealth of our community by delivering high quality patient care, whilstmaintaining a fulfilling working environment for all and are dedicated tomaintaining our investors in people accreditation.

At the Ridge, we have a well ingrained way of working and strongculture of teamwork to make sure that we deliver the very best care for ourpatients at all times. This is evident in the way in which everyone works andacts daily and the way we run the practice and make decisions about theservices we offer and run now and into the future.

The practice is committed to sustainable working and places highregard to our local and wider environment. We are participating in the GreenImpact Scheme and are actively looking at ways to reduce our carbon footprint.

As a disability confident employer, we have acommitment to

Ensure our recruitment process is inclusive/accessible

Communicating/promoting vacancies

Offering an interview to disabled people

Anticipating and providing reasonable adjustments asrequired

Supporting existing employees who acquires adisability or long-term health condition, enabling them to stay in work

Main duties of the job

The primary focus of the role is to provide highquality rota administrative support, being a first point of contact for rota queries within the team and working alongside the Care Navigation team to provide advice and support around access management for the practice.

The successful candidate will be required to work hours per week, Monday to Friday between 08:00 - 16:00.

Sound interesting? Apply now by copy and pasting thislink into your browser:

About us

Whats in it for you?

Excellent annual leave entitlement which grows withservice (NHS continuous service is recognised).

Opportunity to join the NHS pension scheme.

Access to employee assistance programme 24/7 365 daysa year.

NHS staff discounts

Cycle to work scheme

Access to an onsite mental health first aider

Onsite gym equipment available for staff use

Onsite parking

Job description

Job responsibilities

To work as part of the Primary Health Care team providing high quality and efficient services. Using Microsoft excel to create weekly rotas for Doctors, Registrars, Nurse Practitioners, Physician Associates Using Microsoft excel to create weekly room rotas for ALL sites Adding clinics to SystmOne weekly, monthly, and yearly (preferably 4 weeks in advance) Adding room numbers to templates on SystmOne weekly (including Derm HUB, MSK HUB and informing Epilepsy Team of their allocations) E-mail out the Rota weekly to all clinicians on a Friday once all checks have been done, plus print copies to be shared around the practice Assist Nursing team managers with the Nurses/HCA templates across the year when required Manage the clinical teams Rotas and Appointments to effectively support the smooth day-to-day operation of the organisation. Actively manage the daily demand during the day, including managing urgent extras and emergency appointments whilst working alongside the Care Navigation Team. Assigning Home visits to all relevant clinicians at the end of morning surgery. Balance the demand between surgeries and also facilitating equitable team work support between the clinicians. Upkeep of access procedures and protocols and navigation tools for Care Navigation team. Using Microsoft excel to record data for comparison and analysis Dealing with annual leave requests while taking into account rota needs, site cover etc Dealing with Absences for clinical staff and assist with moving the Rota around to make sure everything is covered Reporting absences for PCN Paramedics Dealing with absences for medical students and assist with cancelling their timetables and what they were due to do Creating timetables for students from Leeds University and Bradford University Inductions with ALL students Print Induction packs out ready for students Contacting patients to organise teaching sessions with students Organising teaching for students with other medical practices Liaising with different universities on placements for students Chase feedback for student end of placement meetings Creating Induction Timetables for ALL new GPR trainees (usually intakes are mainly February and August) and make sure everything is set up ready for them E-mail trainee absences to Post Grad Teams Bradford (Weekly) and Calderdale (Monthly) Action Locum/Payment fees and make sure Finance Team have these in time for being paid at the end of the month Action/create excel document ready for Finance Team each Academic Year so they know they are claiming/have claimed for correct amount of students Actioning a vast number of emails daily Dealing with queries, requests from staff Unlocking Smartcards for Medical Students Any other duties within the team as and when required following suitable training Person Specification

Aptitude, Skills and Abilities

Essential

Ability to multitask Good organisation skills/ability to manage time effectively Attention to detail Good communication skills both written and verbal Strong computer skills Ability to build rapport swiftly Ability to work in a team Self-motivated

Experience

Essential

Experience of Microsoft packages - Word and Excel

Desirable

Experience of working within S1

Personal Attibutes

Essential

Friendly Open Caring Innovative For the team

Disposition

Essential

Positive attitude Reliable

Qualifications

Essential

GCSE at grade 9 - 4 in English Language and Mathematics

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