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Visitor Assistant

2 months ago

York, United Kingdom Science Museum Group Full time

Interested in working in a unique environment in the heart of York? Would you like to provide a warm welcome to our museum visitors and support us to boost donations to expand our offer to the public?

About us
Across the Science Museum Group, we are committed to developing our collections and audience experience, truly inspiring futures with the science that shapes the modern world.

Joining our Visitor Fundraising team at the National Railway Museum, you will be responsible for delivering the highest standards of customer service by providing a warm welcome to our diverse museum audiences and asking for voluntary donations.

About the role
To inspire donations which support our museum, we are looking for a part-time Visitor Fundraiser working 29 hours per week and 1 in 3 weekends. If you're interested in working in a truly unique environment, gaining experience in top-class customer service, and enjoy working with people, we want to hear from you

A key Front of House representative, you will be one of the first faces our guests see when they enter the museum. You will provide a warm welcome and deliver excellent customer service, whilst actively promoting the museum; encouraging donations, up-selling our commercial offerings, increasing ticket sales and furthering awareness of Gift Aid to help meet our fundraising goals.

About you
You will be a true advocate for the Museum and the Group, with the ability to absorb information and communicate this in a positive and engaging way. Using your great communication skills, you can actively approach and encourage donations from our diverse audiences.

It may be helpful if you have fundraised in the past, or worked sales or retail, however this is not essential - this could still be a new venture for you You will be key to inspiring others in future of the Museum and confidently engaging the public to support us.

Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.

What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

  • Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
  • Career growth. We offer enhanced support with personal and professional development.
  • Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
  • Health & Dental Insurance. Extra peace of mind, from day one.
  • All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
  • Enhanced contributory pension. To support you in saving for the future.
  • Interest-free loans. When you need a little extra cash for life events or home improvements.
  • Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.