Welcome & Service Assistant

3 weeks ago


York, United Kingdom National Trust Full time

Summary

As the public face of our properties, you’ll work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions and making sure everyone has an enjoyable and memorable visit. 

As part of the Growing Support team, you'll understand the value of membership and fundraising helping to support the National Trust's conservation needs through meaningful conversations with visitors.

Salary: £9314.06 (FTE £22,702.82)

Contract/duration: Permanent

Hours/working pattern: 800 annualised. On average this position is 3/4 days per week, working slightly more in the main season (March-October) and less in the winter months (November-February).

Interview date: 5th September

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome and Service Assistant Manager, you’ll be part of a team of 15 working at Beningbrough Hall. You'll work both in admissions, welcoming visitors to the property and in the hall itself, engaging with visitors about our exciting exhibitions & Beningbrough’s history.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

As part of the Growing Support team, you'll understand and promote the value of membership to visitors. You'll be passionate about the work we do, and you'll feel comfortable chatting with visitors about way they can show support, whether through donations, gift aid, membership or our bookshops. 

Who we're looking for

We'd love to hear from you if you are:

customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places



  • York, United Kingdom The National Trust Full time

    Welcome & Service Assistant - YorkSummaryAs the public face of our properties, you’ll work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions and making sure everyone has an enjoyable and memorable visit. As part of the Growing Support team, you'll understand the value of membership...


  • York, United Kingdom The National Trust Full time

    Welcome & Service Assistant - YorkSummaryAs the public face of our properties, you’ll work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions and making sure everyone has an enjoyable and memorable visit. As part of the Growing Support team, you'll understand the value of membership...


  • York, United Kingdom The National Trust Full time

    Welcome & Service Assistant - YorkSummaryAs the public face of our properties, you’ll work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions and making sure everyone has an enjoyable and memorable visit. As part of the Growing Support team, you'll understand the value of membership...


  • York, United Kingdom The National Trust Full time

    Welcome & Service Assistant - York Summary As the public face of our properties, you'll work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions and making sure everyone has an enjoyable and memorable visit. As part of the Growing Support team, you'll understand the value of membership...


  • York, York City, United Kingdom Joseph Rowntree Foundation and Joseph Rowntree Housing Trust Full time

    About the RoleWe are seeking a skilled and experienced Food Service Assistant to join our catering team at Joseph Rowntree Housing Trust. As a key member of our team, you will be responsible for providing exceptional customer service and supporting the preparation and presentation of food in our care environments.Key Responsibilities:Assist with food...


  • York, York City, United Kingdom Joseph Rowntree Foundation and Joseph Rowntree Housing Trust Full time

    About the RoleWe are seeking a skilled and experienced Food Service Assistant to join our catering team at Joseph Rowntree Housing Trust. As a key member of our team, you will be responsible for providing exceptional customer service and supporting the preparation and presentation of food in our care environments.Key Responsibilities:Assist with food...


  • York, United Kingdom Holiday Inn Express York East Full time

    **Guest Service Assistant - Housekeeping**: **Housekeeping - Holiday Inn Express York East**: **Contract**:Part time** **Salary**:£10.42 / hour****: Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start Breakfast, complimentary WiFi and free parking are all included,...


  • York, York City, United Kingdom Changing Lives Full time

    About UsChanging Lives is a national charity dedicated to assisting individuals facing significant challenges in their lives. We believe in the fundamental right of every person to have a secure home, a fulfilling job, and a life free from addiction or abuse. With the right support, we know that anyone can transform their life positively.Our services reach...


  • York, York City, United Kingdom Novotel York Full time

    Company OverviewAt Novotel York Centre, our mission is to craft unforgettable experiences for our guests, fostering connections from arrival to departure.We're seeking a dedicated individual to join our team, someone who shares our passion for delivering exceptional service and creating lasting memories.Key ResponsibilitiesProvide exceptional customer...


  • York, United Kingdom Holiday Inn Express York East Full time

    **Guest Service Assistant - Housekeeping Weekend**: **Housekeeping - Holiday Inn Express York East**: **Contract**:Part time** **Salary**:£11.44 / hour****: Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start Breakfast, complimentary WiFi and free parking are all...


  • York, United Kingdom Holiday Inn Express York East Full time

    **Guest Service Assistant - Housekeeping (weekends)**: **Housekeeping - Holiday Inn Express York East**: **Contract**:Part time** **Salary**:£10.42 / hour****: Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start Breakfast, complimentary WiFi and free parking are...


  • York, United Kingdom Restaurant Associates Careers Full time

    Position Overview:We are seeking a dedicated full-time Catering Assistant who will represent our organization by providing outstanding customer service.As a vital member of our team, you will work in a dynamic environment where pride in our offerings and commitment to excellence are paramount.Your Role:In this position, you will be part of a passionate and...


  • York, United Kingdom KUBE RECRUITMENT SOLUTIONS LTD Full time

    **Client Services Assistant** **York Based** **Part time - Monday and Tuesday 9.00am to 5.30pm and Wednesday to Friday 2.00 to 5.30pm - Total 25.5 hours per week** **Telephone Duties** **- To respond to enquiries from all callers to the Company’s telephone service.** - To provide accurate information to callers on the departments and activities within...


  • York, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - City Screen York Picturehouse**: Location York Business Area: Internal, Picturehouse Cinemas Job type: Part Time Contract **Salary**: 10.68 Contact name: Cath Sharp Job ref: 070816 Published: about 1 hour ago Startdate: 1 March **We are looking for amazing front of house personalities to join us as Customer Service...


  • York, United Kingdom ISS Facility Services Full time

    **Food Services Operator** **Contract: Production** **Location: Huntington, Yorkshire - YO32 9PT** **Hours of work: 27.5** **Working Pattern: Monday - Friday - 8:30am - 14:30, 30 min unpaid break** **Contract Type: Fixed Term Contract (12 weeks)** **Salary: £11.44** Do you want to join a fantastic catering team? Are you passionate about creating...


  • York, United Kingdom Sodexo Full time

    Serve incredible food, enjoy incredible perks!  Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in York - YO31 8TA. Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you! What you'll do: ...


  • York, United Kingdom Sodexo Full time

    Serve incredible food, enjoy incredible perks!  Belong in a team and thrive in service as a Food Service Assistant, with our dynamic catering team in York (YO31 8TA). Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you! What you'll do: ...


  • York, United Kingdom Sodexo Remote Work Freelance Full time

    Serve incredible food, enjoy incredible perks!  Belong in a team and thrive in service as a Casual Food Service Assistant, with our dynamic catering team in York (YO31 8TA). Feed our customers and we'll fuel your career. If you are an enthusiastic individual with a passion for bringing a smile to the plate, then we want to hear from you! What you'll...


  • York, United Kingdom Sodexo Full time

    Job Introduction As a** General Service Assistant** at Sodexo in **York**, you will provide a warm welcome and make that all-important first impression in our prestigious corporate building. This is your chance to show your 5-star customer service skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong...


  • York, York City, United Kingdom Service Care Solutions Full time

    Service Care Legal is collaborating with a distinguished firm located in Yorkshire, seeking a paralegal to enhance their private client division. This role presents a remarkable chance to work alongside legal professionals within a respected organization and advance your career. Below are the specifics regarding this position.Key ResponsibilitiesProvide...