Macmillan Information and Support Lead

2 months ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job overview

We have recently scoped our MacMillan Information service and identified changes that would enhance the patient experience and allow equitable access to cancer information for all. We are now looking for a positive and enthusiastic individual, with a strong work ethic and a background in change management, to lead the MacMillan Information service across the county. The post-holder will provide vision, professional leadership and strategic direction, working collaboratively with key stakeholders throughout the Kent and Medway ICB and in line with the Cancer Alliance. 

The post-holder will manage the Band 7 MacMillan Information Services Manager and the team of Band 4 Cancer Information Support Workers and together will implement a model of accessible information that will meet the needs of a continually evolving patient group, ultimately ensuring that cancer information is equally accessible to all.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

Main duties of the job

The post will be based at Maidstone Hospital but will involve cross-site working and travel to all other Acute Trust settings within the county. We currently operate a Monday to Friday service but would be happy to consider a flexible working pattern providing the needs of the service are met.

Working for our organisation

MTW is a large acute hospital trust in the south-east of England. 

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. 

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level . (Enhanced level now includes regulated checks against vulnerable adults and children)

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).

Interview Date: To be confirmed.

Person specification

Qualifications

Essential criteria

Educated to Masters level or equivalent experience working in a specialist area Knowledge and practical understanding of Quality Improvement Techniques Evidence of continued professional development Advanced Communication Skills Training or prepared to work towards

Desirable criteria

Registered General Nurse or registered Allied Health Professional Cancer Care Qualification or equivalent Project Management qualification Masters Degree (or working towards)

Experience/Knowledge

Essential criteria

At least three years Senior management experience within an appropriate setting Experience of successful delivery of complex whole system change projects Current understanding of national cancer policy and guidance and of NHS and Macmillan initiatives relevant to improving cancer services Understanding and experience of leading, managing and influencing change Experience of user and carer involvement in service development / change Demonstrable understanding of the role that service user feedback has in informing decision making and driving forward service improvements Experience of working in cancer services, including clinical experience in a large healthcare organisation involving clinical and non-clinical staff Experience of Service Management / Clinical Leadership

Desirable criteria

Experience of leading projects and undertaking service change across a range of organisations Good knowledge of the Kent & Medway national health and care services, and the voluntary and community sector

Skills

Essential criteria

Excellent interpersonal skills and communication skills Proven project planning and proven project delivery skills Ability to engage with a wide range of staff and stakeholder groups in order to negotiate on difficult issues, agree a plan and support its execution Strong strategic and operational leadership and skills with ability to anticipate and resolve issues before they arise Be flexible and able to manage priorities, moving between places of work as necessary Impactful negotiating and influencing skills

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