Melanoma Cancer Support Worker

3 months ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

An exciting opportunity has arisen for an enthusiastic, highly motivated, confident and organised individual with lots of energy who relishes a challenge, to join the melanoma team in the role of Cancer Support Worker (CSW).

The melanoma team cancer support worker will be based within the melanoma nursing team establishment.

This role will provide support to the team of nurses and also to the patients accessing this service.

Main duties of the job

We have a full time position opportunity to join our Melanoma team at MTW.

Ideally, we would welcome applications from individuals who have previous experience with supporting patients or healthcare backgrounds but know the right person for the best team fit is equally as important.

The majority of the role will entail providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers. It will also entail organising and assisting the nursing team to provide services effectively and efficiently ensuring patients queries and care can be actioned within a timely manner. The successful applicant will be processing queries and referrals, guiding and signposting clinical queries and patient queries.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

About us

MTW is a large acute hospital trust in the south-east of provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Following your Corporate Induction you will be expected to attend the Trusts Clinical Induction Programme for Clinical Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead ifthis is going to be problematic: ),lasts for two weeks and will involve travelling tobothTrust sites.Theprogramme includes 2 supernumerary shiftsin the clinical area (an early and a late shift),all of the other days are classroom-based andrun from 9am to 5pm

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: To be confirmed.

Person Specification

Qualifications

Essential

GCSE English Language and Mathematics (grade A-C) or equivalent. Evidence of continued role development. NVQ Level 4 or additional training to diploma level or equivalent on health-related subject.

Desirable

Evidence of continued role development.

Experience/Knowledge

Essential

Understanding of organisational policies and procedures Relevant health and social care experience at AfC Band 3 or equivalent Understanding of person centred care Understanding of health and social care environment, including terminology Understanding of administrative procedures and systems, including non-routine / service specific. Experience of multi-professional working Experience in use of data and database management Experience of good communication skills

Desirable

Understanding of Macmillan Cancer Support Awareness of improving outcomes - A strategy for Cancer and other national cancer policy Knowledge of relevant cancer treatments, and terminology Experience in co-ordinating a patient workload Experience of coaching / teaching patients and carers

Skills

Essential

Ability to work effectively in a team. Ability to manage personal workload using own initiative Working knowledge of Microsoft Office with intermediate keyboard skills Effective organisation and time management skills Ability to communicate both verbally and non-verbally on a daily basis with people at all levels Accurate written communication Able to motivate self and others

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