Melanoma Cancer Support Specialist
4 weeks ago
About the Role
We are seeking a highly motivated and organized individual to join our Melanoma team as a Cancer Support Worker. The successful candidate will provide support to the team of nurses and patients accessing this service.
Main Duties
The Cancer Support Worker will be responsible for providing direct information and support via email or telephone, and/or signposting to appropriate services for patients and their families/carers. They will also assist the nursing team to provide services effectively and efficiently, ensuring patients' queries and care can be actioned in a timely manner.
Key Responsibilities
- Providing direct information and support to patients and their families/carers
- Assisting the nursing team to provide services effectively and efficiently
- Signposting to appropriate services for patients and their families/carers
- Processing queries and referrals
- Guiding and signposting clinical queries and patient queries
About Us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital trust in the south-east of England, providing a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex.
Person Specification
Essential
- GCSE English Language and Mathematics (grade A-C) or equivalent
- Relevant health and social care experience at AfC Band 3 or equivalent
- Understanding of organisational policies and procedures
- Understanding of person centred care
- Understanding of health and social care environment, including terminology
- Understanding of administrative procedures and systems, including non-routine / service specific
- Experience of multi-professional working
- Experience in use of data and database management
- Experience of good communication skills
Desirable
- Understanding of Macmillan Cancer Support
- Awareness of improving outcomes - A strategy for Cancer and other national cancer policy
- Knowledge of relevant cancer treatments, and terminology
- Experience in co-ordinating a patient workload
- Experience of coaching / teaching patients and carers
Skills
Essential
- Ability to work effectively in a team
- Ability to manage personal workload using own initiative
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Effective organisation and time management skills
- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels
- Able to motivate self and others
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