Customer Development Manager

2 months ago


Harlow, United Kingdom Helping Hands Full time

Location: Harlow

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. 

The Customer Development Manager plays a vital role in driving growth in high value customer care hours and profitability across a region through both new and existing customers.

Main Responsibilities

  • Analyse & identify trends in all high value customer new business meetings lost in the region, produce recommendations, and deliver agreed actions to improve regional performance through all stakeholders.

 

  • Monitor and share external insights regarding high value customer care service & performance, and share and drive internal best practice improvements across the region

 

  • Support the Regional leadership team in implementing all customer (particularly high value customer) related policies to deliver all internal and external compliance requirements

 

  • Support the development and delivery of the regional budget and delivery of the agreed high value customer elements

 

About You

To be successful in this role you will be an experienced leader in customer care with a strong background in the care sector. The ideal candidate will have a passion for delivering person-centred care, alongside a proven track record in growing customer bases within a target-driven environment. In this role, you will utilise your deep knowledge of care compliance and your strategic thinking abilities to drive business growth and sector-wide initiatives. You will also demonstrate strong business acumen, excel at influencing a range of stakeholders—from customers to senior leadership—and have experience delivering successful change.

 

Benefits

  • Career progression opportunities
  • Car Allowance
  • Hybrid working
  • 25 days annual leave
  • Blue Light Card offering discounts from business and services
  • Access to our employee assistance programme
  • Refer a friend scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

 



  • Harlow, Essex, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a skilled Business Development Manager to join our team at beBee Professionals in Harlow, United Kingdom. The ideal candidate will have a proven track record of managing client relationships, driving revenue growth, and ensuring customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing clients,...


  • Harlow, Essex, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account ExecutiveWe are seeking a skilled Account Executive to manage client relationships, drive revenue growth, and ensure customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met and exceeded.Identify and develop new business opportunities with potential clients, leveraging...


  • Harlow, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Harlow, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide exceptional customer service, responding to...


  • Harlow, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Harlow, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Harlow, United Kingdom Clarins UK Ltd Full time

    Clarins UK Ltd is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a key role in the customer service experience. **Essential Job Functions** - Maintains a clear understanding of the products offered, answered questions, and answered questions. - Maintains knowledge of the products offered,...


  • Harlow, United Kingdom Tenpin Full time

    **Come join our fantastic team.** We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have...


  • Harlow, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to deliver exceptional customer service and support the store's day-to-day operations in Harlow, United Kingdom.Key Responsibilities:Provide outstanding customer service to ensure customer satisfaction and loyalty.Assist customers with product selection and provide product knowledge and advice to drive...


  • Harlow, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Harlow, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving issues efficiently.Collaborating with internal teams to ensure customer satisfaction.Managing customer...


  • Harlow, Essex, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Harlow, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Harlow, Essex, United Kingdom Chartered Institute of Procurement and Supply (CIPS) Full time

    Job Title: Commercial Director - Defence ContractsWe are seeking a highly skilled Commercial Director to lead our defence contracting efforts. As part of the Chartered Institute of Procurement and Supply (CIPS), you will be responsible for driving commercial success across our programmes.The successful candidate will have excellent commercial awareness,...


  • Harlow, Essex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales and Customer Experience Specialist to join our team in Harlow, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide exceptional customer service, responding...


  • Harlow, United Kingdom Newman Office Personnel Full time

    Job Description: Customer Service Coordinator First point of contact and project admin for contract and site staff - Liaised and managed diaries for team of Engineers and booking on site - Establish the requirements of each call out required - Prepare documentation and use of inhouse software to log assignment - Source third party contractors ensuring they...

  • Customer Advisor

    6 months ago


    Harlow, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 16 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour (Inclusive of an £0.25 per hour, store specific location allowance)** **B&Q Harlow** We believe anyone can improve their home to make life better. Every day, we give our...

  • Customer Advisor

    6 months ago


    Harlow, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.27 per hour, store specific location allowance)** **B&Q Harlow** We believe anyone can improve their home to make life better....

  • Customer Advisor

    6 months ago


    Harlow, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 14.75 hours per week** **3 Month Fixed Term Contract** **Shifts available saturday-sunday-7-9pm** **UK Notional hourly rate £12.48 per hour (Inclusive of an £0.27 per hour, store specific location allowance)** **B&Q Harlow** We believe anyone can improve their home to make life better. Every day,...

  • Customer Advisor

    6 months ago


    Harlow, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available saturday - Sunday, 7.00am - 9.00pm** **UK Notional hourly rate £11.31 per hour (Inclusive of an £0.27 per hour, store specific location allowance)** **B&Q harlow** We believe anyone can improve their home to make life better....


  • Harlow, United Kingdom Excelcare Holdings Full time

    **Customer Relations Partner - 28-35k depending on experience.** We have a great opportunity for an enthusiastic and well organised Customer Relations Partner to join the team at our Abbot Care and Nursing Home based in Harlow, Essex. Becoming our Customer Relations Partner will involve ensuring that potential residents have a welcoming, seamless and...


  • Harlow, United Kingdom CESL Full time

    **Hours**: 37.5 hours per week **Location**:Harlow, office based **Shifts**: 8-hour shifts, between the hours of 8am and 6pm **Reporting to**: Customer Care Manager **Introduction** This is a demanding role in which you will be providing administration support to the Customer Care Team. Day to day, the role consists of dealing with enquiries from...


  • Harlow, United Kingdom Realise HR Full time

    Job Description Are you a transformative customer service leader within a healthcare environment with bags of experience to develop the culture, lead the teams, set them up for success, develop and deliver a strategic plan that delivers company growth a amazing customer service? Then this one is for you.... Role: Head of Patient Services (Contact centre...


  • Harlow, United Kingdom Realise HR Full time

    Are you a transformative customer service leader within a healthcare environment with bags of experience to develop the culture, lead the teams, set them up for success, develop and deliver a strategic plan that delivers company growth a amazing customer service?Then this one is for you....Role: Head of Patient Services (Contact centre style...