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Sales Development

4 months ago

Wakefield, United Kingdom TÜV SÜD Full time

Aufgaben

TÜV SÜD, a global leader in testing, inspection, and certification, has created a full-time, remote position for a Sales Development & Customer Service Representative. Candidates who are willing to work on site up to 2 days per week in our Alpharetta, GA or Wakefield, MA are preferred.

At TÜV SÜD, we are passionate about technology, people, and the environment. Our commitment is to invest in our employees as well as to hire, develop, and engage the best talent to help us continue to build our team. We are dedicated to creating a work environment where all levels of employees are inspired to learn, grow, and be empowered to achieve both their professional as well as personal goals.

The Sales Development & Customer Service representative connects clients and prospects to the appropriate company resource throughout the customer lifecycle. This role will build effective relationships with our sales teams and corporate support staff to support client retention and the development of new sales leads.

Active listening and clear communication are crucial for understanding needs and preferences. The Sales Development & Customer Service Representative role requires a high level of accuracy, timeliness, proactivity, and problem-solving.

Your responsibilities will include, but are not limited to:

1. Lead Assessment and Routing:

Evaluate inbound leads based on specific criteria, such as interest level, budget, and fit with the company’s offerings.

Determine whether a lead is genuinely interested and likely to convert into a customer.

Engage with leads through phone calls, emails, or other communication channels such as web chat and LinkedIn.

2. Sales Development:

Coordinate communication between a client and the sales representative to ensure effective handoff during the sales process.

Work closely with sales representatives and marketing teams.

Provide valuable insights to improve the sales process and customer journey.

3. Customer Service Liaison

Promptly forward inquiries related to scheduling, invoices, and certificate or report verification to the appropriate party

Qualifikationen

This job may be for you if have:

BA/BS degree in Marketing, Business Administration or other relevant field

At least 1-2 years of experience in a technical or engineering sales setting

Superior communication skills, both written and verbal

Outgoing personality, approachable persona, and a collaborative mindset