Customer Service Advisor

1 month ago

Aylesbury, United Kingdom Buckingham College Full time

Are you looking for a new challenge? Are you highly organised and enjoy customer service? We have Full time contract as an Customer Service Advisor to join Buckinghamshire College Group, based at our Aylesbury Campus, will travel to our other campuses (Amersham & Wycombe).

The overall requirement of the Admissions Advisor is to organise, support and maintain the admissions process for our Aylesbury campus but also provide support to our Wycombe and Amersham Campuses when required. You will work with the Admissions Team Leader and faculty staff to meet the department's targets for the recruitment of a variety of students, and provide a high level of customer service to prospective students at every stage of application to enrolment process.

The successful candidate will be required to:

  • Provide efficient and effective information, advice and guidance in regards to our courses and services.
  • Work towards the successful achievement of the conversion, enrolment and retention targets of the college.
  • Maintain and administer a clear, effective and comprehensive Admissions and Enrolment Service.

If you're ready to take on this challenging yet rewarding role, apply now and join us in our mission to empower every student to reach their full potential

We will encourage you to develop new skills and expand your opportunities within the College. We are also flexible and accommodating, allowing you to be as productive as possible.

While working at Buckinghamshire College Group you can also take advantage of a host of employee benefits including:

  • Pension scheme - LGPS (21% employer contribution)
  • 30 days holiday entitlement plus Bank Holidays & Additional annual leave purchase scheme
  • A wide range of learning - access to free training & continuous professional development
  • A bespoke package of intensive induction and probation support
  • Flexible working policy and a commitment to employee wellbeing
  • Discounts in the Aylesbury Day Nursery & Aylesbury Hair & Beauty (HAB) Salon
  • 24hrs/7days a week access to our Employee Assistance Programme (EAP)
  • Cycle to work and local business employee corporate discount schemes

Buckinghamshire College Group is a Further Education college with three campuses located in Aylesbury, Amersham and Wycombe. We are proud to be a skills-based college supporting over 5000 learners each year to achieve their study and career goals and play a pivotal role in the Buckinghamshire community working with a wide range of employers for example, Pinewood Studios, NHS Trusts and Flannery Plant Hire to name but a few.

You will have an unwavering passion for learning and for supporting learners and staff to achieve more than they ever thought possible - we call this the Bucks College Factor

If you have the Bucks College Factor, this sounds like a role for you and Buckinghamshire College Group sounds like a place you'd like to be part of, then we'd love to hear from you.

Commitment to Safeguarding

BCG is committed to equal opportunities for all, safeguarding and promoting the welfare of students and staff alike; all posts are subject to enhanced DBS checks.

For more information on the role please CLICK HERE for the job description and CLICK HERE for Terms and conditions.

Only completed applications will be considered for this role.

For more information on the role please contact HR directly.

Closing date for applications is the 05/12/2024, with interviews taking place shortly after.

We reserve the right to close this vacancy early, if we receive sufficient applications or source a suitable candidate. Therefore, if you are interested, please submit your application as early as possible.

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