Service Advisor
2 weeks ago
Overview
Buckinghamshire Jaguar Land Rover, Aylesbury
Monday to Friday 8am-5.30pm + 1 in 4 Saturday morning 8am-12:30pm (paid as overtime)
Salary: basic £30,000 + up to £4,800 bonus
Lookers Buckinghamshire Jaguar Land Rover are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices and our enthusiastic and friendly Aftersales Manager Jen.
As a Service Advisor at Buckinghamshire Jaguar Land Rover, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from the Aftersales Manager Jen is a truly exciting opportunity with potential for progression opportunities within Lookers
Responsibilities
Booking MOTs, services and other repair work for our customers Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes Managing a high-volume of customers daily as well as telephone calls and online booking queries Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.
For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars
If your skills and experience match what we are looking for, please
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