Customer Service Advisor

7 days ago

Aylesbury, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**
**Location: Marshall Volkswagen Aylesbury**

**Hours: 47.5 hours per week, including Saturday mornings on a rota basis**
**Salary: £11.44 per hour plus an uncapped OTE**
**Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme**
**Bonus & Commission: Includes an uncapped OTE and bonus scheme which can be discussed further at the interview**

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes Webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Aylesbury, HP19 8AL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Customer Service Advisor

    2 months ago

    Aylesbury, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Service Advisor Sheridan Ward is working with a leading company based in Aylesbury, they are looking to expand their team and bring on a Customer Service Advisor! Are you hardworking, personable with great customer service experience? Do you have good communication skills? Are you flexible with a desire to succeed? As a Customer Service Advisor,...

  • Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom Sheridan Ward Recruitment Services Full time

    **Customer Service Advisor** **£20,500 - £22,500** **Aylesbury** Sheridan Ward is delighted to be recruiting with a fabulous company based in Aylesbury, who are looking for a Customer Service Advisor to join their team, they are also offering working from home 4 days a week and 1 day a week in the office! Do you have strong customer service skills? Are...

  • Customer Service Advisor

    1 week ago

    Aylesbury, United Kingdom Meridian Business Support Full time

    REX05-6 Posted: 29/01/2024 - £11.50 - Aylesbury, South East, - Temporary - We are looking for - ** Customer Service Advisor **to join our - **brand-new distribution site** based in - **Aston Clinton,** **Aylesbury** **(HP22).** - Pay**:£11.50ph**: - Working Pattern**: Monday to Friday**: - Working Hours**:8 hours shift **between 08:00 to 18:00 -...

  • Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom Sheridan Ward Recruitment Services Full time

    **Customer Service Advisor** **£22,500** **Aylesbury hybrid working** We are delighted to be recruiting for a brilliant company based in Aylesbury, who are looking for a Customer Service Advisor to join their lovely and growing team! Do you have strong customer service skills? Are you a reliable and enthusiastic individual? Do you have a track record of...

  • Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom Sheridan Ward Recruitment Services Full time

    **Customer Service Advisor** **£20,500 - £22,500** **Aylesbury** We are delighted to be recruiting for a brilliant company based in Aylesbury, who are looking for a Customer Service Advisor to join their lovely and growing team! Do you have strong customer service skills? Are you a reliable and enthusiastic individual? Do you have a track record of...

  • Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom Pertemps Aylesbury Industrial Full time

    **Customer Service Advisor - Aylesbury based - Automotive Industry** Pertemps Aylesbury is currently recruiting for a Customer Service Advisor for our client based in Aylesbury. **Salary**: £24,000 - £27,000 **Hours**:9am - 5pm (1 - 3 Saturday mornings 8am -12am) As a Customer Service Advisor, you'll need to demonstrate your experience dealing with...

  • Customer Service Advisor

    4 weeks ago

    Aylesbury, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor - Aylesbury based - Automotive Industry** Pertemps Aylesbury is currently recruiting for a Customer Service Advisor for our client based in Aylesbury. **Salary**: £24,000 - £27,000 **Hours**:9am - 5pm (1 - 3 Saturday mornings 8am -12am) As a Customer Service Advisor, you'll need to demonstrate your...

  • Customer Service Advisor

    6 days ago

    Aylesbury, Buckinghamshire, United Kingdom Meridian Business Support Full time

    REX05-6 Posted: 29/01/2024- £11.50 Aylesbury, South East, Temporary We are looking for- Customer Service Advisor to join our- brand-new distribution site based in- Aston Clinton,Aylesbury(HP22). Pay:£11.50ph: Working Pattern: Monday to Friday:Working Hours:8 hours shift between 08:00 to 18:00 Contract:Temporary 12 weeks:- Free onsite ParkingAs our-...

  • Customer Service Advisor

    1 week ago

    Aylesbury, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 612102114**£26,000 Per Annum** - Full Time**Permanent** **Aylesbury, Buckinghamshire** **Customer Service And Call Centre** **Job Description**: **_Customer Service Advisor - Aylesbury - Logistics Industry_** Pertemps Aylesbury is currently recruiting for a Customer Service Advisor to join our Logistics client based in...

  • Customer Service Advisor

    2 weeks ago

    Aylesbury, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Buckinghamshire is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment...

  • Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Aylesbury is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Aylesbury is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    1 month ago

    Aylesbury, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Aylesbury is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Aylesbury is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...

  • Customer Services Advisor

    1 week ago

    Aylesbury, United Kingdom Bromford Full time

    If you are experienced in providing great customer service, you enjoy building relationships and getting to know people - you belong at Bromford. As a customer services advisor you’ll have the opportunity to make a real difference and change people’s lives for the better. Griffin Place operates in conjunction with Buckinghamshire Council, providing a...

  • Customer Services Advisor

    7 days ago

    Aylesbury, United Kingdom Bromford Full time

    If you are experienced in providing great customer service, you enjoy building relationships and getting to know people - you belong at Bromford. As a customer services advisor you’ll have the opportunity to make a real difference and change people’s lives for the better. Griffin Place operates in conjunction with Buckinghamshire Council, providing a...

  • Customer Services Advisor

    19 hours ago

    Aylesbury, United Kingdom Bromford Full time

    If you are experienced in providing great customer service, you enjoy building relationships and getting to know people - you belong at Bromford. As a customer services advisor you’ll have the opportunity to make a real difference and change people’s lives for the better. Griffin Place operates in conjunction with Buckinghamshire Council, providing a...

  • Customer Services Advisor

    1 week ago

    Aylesbury, United Kingdom Hoban Waste Management Ltd Full time

    **Customer Service Advisor** Hoban Skips are looking for a friendly and enthusiastic individual to join our ever growing team. We are a family run skip hire and waste management company that has been established for over 5 years. This position will see you working in a fast paced environment in a lively office. **Key responsibilities**: - Answering...

  • Administrator / Customer Service Advisor

    1 month ago

    Aylesbury, United Kingdom WeRecruit Auto Ltd Full time

    Automotive Administrator / Customer Service Advisor required in AylesburyPermanent, Full TimeMonday to Friday 8am – 5:30pm1 in 3 Saturdays 8am - 12pm.£18k - £21k Basic + Bonus (uncapped)An opportunity to join a highly successful Main Car Dealership.We are looking for a customer-focused individual who is committed to providing the highest level of...

  • Administrator / Customer Service Advisor

    3 weeks ago

    Aylesbury, United Kingdom WeRecruit Auto Ltd Full time

    Automotive Administrator / Customer Service Advisor required in AylesburyPermanent, Full TimeMonday to Friday 8am – 5:30pm1 in 3 Saturdays 8am - 12pm.£18k - £21k Basic + Bonus (uncapped)An opportunity to join a highly successful Main Car Dealership.We are looking for a customer-focused individual who is committed to providing the highest level of...