Bank Team Secretary

1 month ago


Chichester, United Kingdom Sussex Partnership NHS Foundation Trust Full time

Job summary

To provide a comprehensive range of secretarial and administrative services to the team. To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies. To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.

Main duties of the job

Scope & Authority

The Team Secretary will provide a full secretarial and administrative service, having daily liaison with a wide range of staff at all levels and regular contact with people who use services and their carers, who may at times be distressed or angry. The Team Secretary will be responsible for ensuring the effectiveness of the office environment for the team.

About us

We are looking for a motivated and enthusiastic individual, who enjoys challenges, to join our team at the Chichester Centre, a Low Secure Mental Health unit comprising of three wards, in Chichester, West Sussex.

You will be working as an administrator for Forensic Healthcare service where you will use your skills to support highly-skilled and dedicated clinical staff from a multitude of backgrounds including; doctors, nurses, pharmacists, therapists, and social workers, to help ensure that we continue to provide excellent patient-focused care.

As well as the clinical team you will be dealing with patients, carers and visitors to the unit, as well as telephone calls and enquiries from the general public, patients and relatives.

We are looking for a motivated and enthusiastic person who has:

Planning and organisational skills; Ability to work on own initiative as well as works well in a team Good PC skills: - Microsoft Office, including but not exclusively Microsoft Outlook, Word and Excel Excellent written and verbal communication skills and a pleasant telephone manner Helpful and flexible attitude Good interpersonal skills and is able to work in a confidential and sensitive manner.

You will be provided with training and development opportunities and regular supervision.

If you would like to join our team, then we would very much like to hear from you.

You also may like to arrange an informal visit to The Chichester Centre:

Job description

Job responsibilities

Key Result Areas: Secretarial

To provide comprehensive and efficient secretarial support to the team; this will include handling all aspects of correspondence, including processing referrals and dealing with telephone enquiries.

Liaise with other directorates and staff at all levels, both internally and externally.

Ensure that all documents and correspondence are filed correctly.

To produce from audio and hand-written notes, word processed letters and reports to a high standard of presentation and accuracy using appropriate Trust templates, in line with Trust guidelines. Some letters and reports may contain very distressing content.

To be responsible for initiating and sending out, without reference, routine correspondence and a variety of self-help information.

To be responsible for managing the diaries of the team and prioritising competing needs

To be responsible for preparation of non-routine papers.

Organise and facilitate relevant meetings, preparing the agenda, taking minutes.

To open and process incoming and outgoing mail for the team.

To prepare presentation materials.

Administration

Make up new files as required, update labelling and information sheets as necessary and file all case notes in an efficient manner.

Ensure that all information is handled in a confidential manner, in line with the relevant policies

To be responsible for creating, retrieving and filing notes.

To be responsible for maintaining comprehensive filing and database systems.

To establish and maintain office systems, including bring forward system for the department.

To organise transport, interpreters and other services for service users as and when necessary.

To issue petty cash for reimbursement of travel costs, in line with the Trust policy, following the appropriate systems.

To provide reception services, receiving visitors on behalf of the department, dealing sensitively with people, in person and on the telephone, taking accurate messages and providing follow up action as required, using appropriate initiative.

To accurately record messages and information from any callers and to initiate appropriate procedures, maintaining effective channels of communication.

To act as contact point for members of the team during office hours, responding appropriately in emergency situations by obtaining relevant information and liaising with organisations and persons involved.

To liaise with external agencies.

To undertake photocopying, faxing, post and filing as required.

To assist in room allocation and re-ordering stationery.

To ensure compliance with departmental policies and procedures with regard to the security of the building.

To assist in the induction and training of new staff.

To provide cover for other secretarial and administrative staff

To maintain records of sickness/absence/leave for the team.

To participate in the Trusts supervision and appraisal system.

Person Specification

Qualifications

Essential

NVQ 3 or equivalent RSA 3 or equivalent experience and evidence of further practical experience or equivalent Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

Essential

Proven experience of a range of secretarial procedures Experience of producing documents to a high standard of presentation with good accuracy Experience of maintaining office systems Experience of working as part of a team
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