Relationship Management Specialist 4

2 weeks ago

London, United Kingdom Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

Adobe Solution Account Managers are client-facing members of a multi-functional team.

You will manage relationships with existing clients and serve as their main point of contact within Adobe. You will be the primary point of contact for our customers and responsible for day-to-day account management, executive relationship management, account strategy and planning, customer health monitoring and reporting, issue management, renewal and upsell forecasting and closure amongst other things. Your territory will consist of multi solution customers, so a keenness to understand Adobe’s Digital Experience business will be vital. You will partner with a wide internal ecosystem to achieve mutual account goals and support the customers success.

A phenomenal Solution Account Manager could be described as having superb communication skills, excited about selling Adobe products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations, constantly looking to expand their knowledge and skills, all while keeping their clients happy with their experience with Adobe.

What you'll do

Develop a trusted advisor relationship with key stakeholders and executive sponsors

Work with clients and partners to ensure that customers are using Adobe effectively and achieving success

Identify and grow opportunities within territory to ensure growth attainment

Identify and assess renewal risks for customers

Manage renewal conversations to closure

Assist with issue and support escalations as needed

Maintain a high level of customer happiness

Maintain high levels of customer retention

What you need to succeed

5+ years Enterprise level B2B Account Management experience

Experience with Client Relationship Management

Cross sell / Upsell experience

Contract Renewal experience

Proven Leadership

Fluency in English

Effective Written and Verbal Communication Skills

Experience in negotiating

Presentation skills

Goal Oriented

Bachelor Degree or equivalent work experience

Experience with CRM (ideally Salesforce)

Hunger for continued learning

What further impresses us

Enterprise Software Customer Success Management Experience

Marketing Automation Experience

Experience with Renewals and Churn Management

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, and explore the fantastic benefits we offer at

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

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