Mfv Consultant

CRC works with over 100 different agencies and manufacturers in over 90 countries, and has offices in London, Boston, Munich, Chile and Sydney.

The consultancy supports businesses to take a more strategic approach to the way they manage their relationships, with the belief that relationships are one of the most powerful and yet underutilised levers, and by focussing on these relationships, add commercial benefits to companies’ financial stability and growth. We do this through unbiased client feedback, intelligent relationship tools led by powerful data and coaching.wing business

What you will be doing:
This is primarily a client facing role and you will assume responsibility for a number of existing CRC accounts.
- Lead client meetings to present the results of the surveys to our clients’ senior management and client-facing teams and ensure that the reports have been prepared to the highest standard.
- Build, manage and develop the relationship with these accounts and key decision makers.
- Work with CRC Managing Director (to whom you will report) to help develop and improve the quality of our overall service.
- The primary requirement is to deliver our service to the clients/accounts that you will be responsible for, helping them manage their client relationships and maintaining/establishing our status as a valued and indispensable partner. This will involve working closely with CRC’s account managers to ensure that reports, analysis and insight are prepared in a timely manner, delivering thoughtful and stimulating debriefs, and providing advice to the accounts that you are responsible for. You will also be responsible for actively manage your client relationships.
- Over time you will also contribute more broadly to the business, helping to promote, development implement new and better ways of working, both internally and with our clients.

Security
- Comply with all aspects of our security policies, taking personal responsibility for the security of your own, the company’s and our client’s data

What you will need:

- Client Focus:You will enjoy spending time with your clients and will genuinely care about helping them improve their customer relationships.
- Cognitive ability:The capability to analyse, develop and deliver thoughtful and stimulating debriefs from and on the data.
- Communicator:Confident and credible communicator who can facilitate stimulating and effective debriefs. An ability to listen and communicate effectively.
- Curiosity:Someone who is curious about the psychology of business relationships and interested in the stories that statistics and feedback can tell.
- Emotional Intelligence:High levels of emotional intelligence (self awareness, ability to self manage, awareness of others and ability to manage relationships) and the ability to empathise with both external (client) and internal (colleague) relationship dynamics. Interested in self-development and personal growth.
- Gravitas:The gravitas, confidence and presence to sit at the table with senior management teams and to gain their respect.
- Team player:The ability to fit in with and enhance our small close-knit team.
- Organised:Well-organised and good with details and follow-up. Dependable.
- Discrete:Unfailingly discreet and able to deal appropriately with highly confidential material.
- Self-starter:Entrepreneurial energy to help drive the business, to take responsibility for whatever needs to be done and to help deliver continuous improvement.

What we can offer you:

- The opportunity to be part of a successful and ambitious business.
- Stimulating and rewarding work.
- An informal working environment where we work hard but also have a great deal of fun.
- A highly flexible work environment which will allow hours and workloads to suit the individual’s needs.
- We envisage this role could evolve from a part-time into a full-time role over the next 12-18 months.