Disability Benefits Officer

3 weeks ago

Surrey, United Kingdom PA Housing Full time

Additional role requirements:

  • DBS
  • Full Drivers Licence with access to your own vehicle

A little bit about what we are looking for...

This is a challenging role, which requires first class communication and written skills. Customer welfare is key in everything we do, and customers are always at the forefront of our thinking.

You will work as part of the Tenancy Sustainment Team helping to support our customers to sustain their homes through income maximisation, by working closely with residents with health conditions/disabilities who need support to complete applications for Personal Independence Payment, Attendance Allowance, and Disability Living Allowance for children. You will assess medical evidence and decide as to whether a claim can be made.

You will also be responsible for building and maintaining relationships with external partners including the DWP, Capita and ATOS.

You will need strong IT skills, as accurate record keeping is essential in this role. You will manage your own workload, so strong organisational skills are required.


We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too


Your responsibilities...

  • Assist residents with accessing all available disability benefits by identifying eligibility and assisting with all aspects of claims including representation at tribunals.
  • To attend health assessments with residents.
  • To keep accurate and up to date records, and file supporting evidence.
  • To identify current residents at risk due to Welfare Reform and to refer them to your colleagues in the Tenancy Sustainment Team for support.
  • Achieve target for benefit gains for year
  • To make a positive contribution in team meetings and one to one’s and take a proactive approach to identifying service improvements.


We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.


Our ideal candidate...

  • A strong knowledge of disability benefits, and/or a medical professional background.
  • Experience in a customer facing role.
  • Experience of working in a high pressure, customer-facing environment and achieving demanding performance targets.
  • Understanding of the safeguarding procedure.
  • Experience of IT systems for record keeping and report writing.



Disclosure and Barring Service:

This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.


AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.


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