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Project Coordinator

1 month ago

ShorehambySea, United Kingdom Focus Group Full time

Job Title - Project Coordinator

Reports to - Enterprise Delivery Manager

Department - Operations

Salary - up to £27,000

Location - Shoreham by Sea

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Project Coordinator within our Enterprise Team.

The Enterprise Delivery team delivers complex and bespoke technical solutions for Focus Group’s large customers, as part of Focus Group’s major customer revenue stream. Working as part of a team and providing assistance to numerous prestige customers, the Project Coordinator is required to deliver professional and consistently high-quality project support to the project manager, as well as managing their own delegated tasks within large-scale projects and individual orders.

This is an exciting starting point for an ambitious individual looking to kickstart their career as a Project Coordinator. We are committed to supporting your professional growth, offering a pathway into a Project Manager position, managing large scale projects. Join us and take the first step towards a rewarding career in project management.

Principal Responsibilities

  • Execute the project plan alongside project managers, ensuring clear and regular communication alongside appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
  • Actively track project progress to ensure delivery as per the requirements and agreed timeline.
  • Review feedback from customers and engineers (incl. surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager, project manager and customer for any necessary change agreements.
  • Management of smaller, individual site orders as an extension of any given large-scale rollout.
  • Provide regular and timely updates to any in-house systems to ensure visibility of progress and workload and that project governance is being followed.
  • Ensure the timely tracking of risks and issues for each project, managing through to resolution (or acceptable limitation).
  • Conduct and attend project meetings with customers, project managers and technical leads as required.
  • Escalate any serious issues in a timely fashion to stakeholders, both internal or external.

Requirements

  • 100% focussed and committed to the role of project coordination with a demonstrable ability to take ownership and manage multiple project requirements of varying complexity in an efficient and controlled manner.
  • Customer service driven with an excellent telephone manner.
  • A demonstrable ability to follow process and build a reassuring rapport with customers, and colleagues as well as handle complaints in a professional manner.
  • Results, targets and quality focussed.
  • Accurate numeracy, written and data entry skills.
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written.
  • Confident, assured, courteous and professional when dealing with customers and colleagues at all levels.
  • A detailed-oriented individual, who is able to estimate and prioritize effectively and meet deadlines.
  • Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information.
  • A demonstrable ability to create well-written, informative and useable documentation.

Don't let the requirements hold you back We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply - even if you don't tick every box.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

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