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Patient Navigator

3 months ago

Bracknell, United Kingdom OneMedicalGroup Full time

Job summary

Bracknell Urgent Care Centre, part of OneMedical Group, is looking for a Patient Navigator to join our team on a permanent, part-time contract. The post holder will help to facilitate the journey of all our registered and unregistered patients.

Main duties of the job

The Patient Navigator/Receptionist will form part of our front of house team to provide patient focused telephone and administration services that assist and direct patients in accessing the appropriate service or healthcare professionals. They will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services.

About us

OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with. The team is made up of forward thinking and people centred individuals with different skills and abilities, where you can learn from each other and make a really positive and valuable impact.

Job description

Job responsibilities

The ideal candidatewill have exceptional communication skills, experience of using IT systems and work well under pressure. Working as part of a team who really care about putting our patients first will be a huge motivator.Experience as a Patient Navigator/Receptionist is desirable though not essential.

We offer unsociable hours pay for the hours worked after 6pm on week days (Monday to Friday) and all-day Saturday and Sunday 30% extra

This is a part-time service is opened from 8am - 8:30 pm. The shifts we need cover for are Wednesdays, Saturdays and Sundays. Shifts can be agreed during interview.

Clinical systems: We use SystmOne.

Location: Brants Bridge, Bracknell RG12 9RT

What we offer (benefits)

NHS Pension with Employer Contribution 25 days / 200 hours / 5 weeks annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity, Maternity / Paternity Support, Adoption pay Unsociable hours pay for hours worked after 6pm Monday to Friday and all-day Saturday and Sunday 30% extra Learning and Development time (5% of weekly hours) Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Personal and professional development

Note:

OneMedical Group is committed to promoting equality of opportunity for all jobapplicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email:

We reserve the right to close this advert early.

Person Specification

Experience

Desirable

Prior experience as patient navigator

Skills and Knowledge

Essential

Be confident using the phone Have a good level of IT skills Be friendly and welcoming; patient and understanding Be able to follow instructions and procedures Have good organisation and communication skills Work accurately and methodically Be able to work with all types of people