Care Navigator

4 days ago


Bracknell, United Kingdom Bucks and Berks Recruitment Full time

**JOB SUMMARY**:
Permanent

Bracknell, Berkshire
- Posted 1 hour ago
- Salary: Up to £23790 per annum- REF: 21774721We are looking for customer focused individuals, ideally with some primary care experience to work as a Care Navigator for our client in Bracknell. As a Care Navigator you will be answering telephone calls from patients to reach the most appropriate outcome for their care need.

This is a busy role, in a team of 16. There are excellent opportunities to progress with the company. The role is based on 4 sites around Bracknell, so ideally you will be a driver.

**Key Responsibilities**
- Answering all incoming patient calls
- Using integrated systems to-- Book appointments with the appropriate clinician
- Signpost patients to alternative services or information sources
- Dealing with patient queries, primarily over the phone
- Administration duties and data entry
- Rota’d time of front desk at each site dealing with walk in patient appointment requests/other queries and/or requests

**Key Requirements**
- Previous primary care experience is desirable however experience within a customer service or call centre environment is also suitable
- Good communication skills
- Good customer service skills with a polite and personable manner
- Strong organisational skills with an ability to follow procedures and multitask

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Consultant Details

**JORDAN TURNER**:
Senior Consultant
- call
01628 898899- person


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