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Technical Support Officer

2 months ago

Daventry, United Kingdom The Recruitment Co. Full time

Technical Support Officer
Daventry, Northamptonshire
Permanent
Monday- Thursday 8:30am-5pm Friday 8:30am-4pm
Competitive Salary

Our market leading client in their field is looking for a Technical Support Officer to join their growing team This position offers a competitive salary, pension contribution, free private medical insurance, and 25 days of holiday.

Technical Support Officer Responsibilities-

  • Offer technical support and troubleshooting for electrical circuit protection products.
  • Guide customers on product selection, installation procedures, and operational concerns.
  • Work closely with engineering and sales teams to address and resolve advanced technical challenges.
  • Develop and update technical documentation, including user manuals and FAQs.
  • Deliver product training sessions and demonstrations for both clients and internal teams.
  • Manage technical support inquiries through multiple channels (phone, email, and chat), ensuring prompt resolution.
  • Keep informed about industry trends, product advancements, and new technologies.


Technical Support Officer Requirements-

  • Previous experience in the electrical industry, with a focus on circuit protection ( requirement)
  • In-depth knowledge of electrical principles and product functionality.
  • Outstanding communication skills, capable of explaining complex technical concepts clearly and effectively.
  • Strong problem-solving abilities with keen attention to detail.
  • Expertise in using technical support tools and relevant software.
  • Ability to work both independently and collaboratively within a team.
  • Technical certifications or qualifications in electrical engineering or similar fields ( or equivalent)
  • Previous experience in a technical support or customer service role (desirable).


Please apply in the first instance with a copy of your most up to date CV.

CPDaventry