Technical Support Officer

1 month ago

Daventry Northamptonshire, United Kingdom Doepke UK Ltd Full time €45,000

Are you passionate about providing exceptional technical support in the electrical industry? This is your opportunity to work with a leading provider of electrical circuit protection solutions while enjoying a supportive, family-oriented environment. Technical Support Officer (Electrical) Daventry, Northamptonshire, NN11 8QH – office based

  • Full time, permanent
  • Circa £45,000 per annum
  • Excellent benefits package
Please Note: Applicants must be authorised to work in the UK Doepke UK Ltd is a renowned leader in electrical circuit protection, with a strong heritage rooted in German excellence. As a family-owned company, we are committed to innovation and upholding high standards in every aspect of our business. We prioritise the well-being of our employees, ensuring a workplace that promotes growth, collaboration, and a healthy work-life balance. The Role As a Technical Support Officer, you'll be key in delivering first-class technical assistance to our clients. You'll be the go-to person for resolving issues and providing expert advice on our range of electrical protection products. Key Responsibilities:
  • Provide technical support and troubleshooting assistance for electrical circuit protection products
  • Assist customers with product selection, installation, and operation queries
  • Collaborate with engineering and sales teams to resolve complex technical issues
  • Create and maintain technical documentation, including user guides and FAQs
  • Conduct product training and demonstrations for clients and internal staff
  • Process technical support requests through various channels (phone, email, and chat) and ensure timely resolution
  • Stay updated on industry trends, product updates, and technological advancements
Benefits:
  • Generous salary package
  • Pension contribution
  • Free private medical insurance
  • Death in service cover
  • 25 days of holiday per year
The Ideal Candidate: You are an experienced professional in the electrical industry with a strong technical background and excellent communication skills. You will have:
  • Proven experience in the electrical industry, with a focus on circuit protection
  • Strong understanding of electrical principles and product functionality
  • Excellent communication skills, with the ability to simplify complex technical information
  • Problem-solving aptitude and attention to detail
  • Proficient in using technical support tools and software
  • Ability to work independently and collaboratively within a team
  • Relevant technical certifications or qualifications in electrical engineering or related fields or previous experience in a technical support or customer service role is preferred.
Doepke UK Ltd is where technical expertise meets a nurturing work environment. Apply today and become a part of a company that values both innovation and its people How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Technical Support Specialist, Electrical Engineer, Customer Support Engineer, Field Service Engineer, Electrical Technician, Circuit Protection Specialist, Help Desk Technician, Technical Advisor, Electrical Product Trainer

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