PMO Support Officer
1 month ago
Are you passionate about providing exceptional technical support in the electrical industry? This is your opportunity to work with a leading provider of electrical circuit protection solutions while enjoying a supportive, family-oriented environment.
Technical Support Officer (Electrical)Daventry, Northamptonshire, NN11 8QH – office based
Full time, permanent
Excellent benefits package
Doepke UK Ltd is a renowned leader in electrical circuit protection, with a strong heritage rooted in German excellence. We prioritise the well-being of our employees, ensuring a workplace that promotes growth, collaboration, and a healthy work-life balance.
As a Technical Support Officer , you'll be key in delivering first-class technical assistance to our clients. You'll be the go-to person for resolving issues and providing expert advice on our range of electrical protection products.
Provide technical support and troubleshooting assistance for electrical circuit protection products
Assist customers with product selection, installation, and operation queries
Conduct product training and demonstrations for clients and internal staff
Process technical support requests through various channels (phone, email, and chat) and ensure timely resolution
Stay updated on industry trends, product updates, and technological advancements
Pension contribution
~ Free private medical insurance
~ Death in service cover
~25 days of holiday per year
You are an experienced professional in the electrical industry with a strong technical background and excellent communication skills. Proven experience in the electrical industry, with a focus on circuit protection
Strong understanding of electrical principles and product functionality
Proficient in using technical support tools and software
Relevant technical certifications or qualifications in electrical engineering or related fields or previous experience in a technical support or customer service role is preferred .
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
No agencies please.
Other suitable skills and experience include Technical Support Specialist, Electrical Engineer, Customer Support Engineer, Field Service Engineer, Electrical Technician, Circuit Protection Specialist, Help Desk Technician, Technical Advisor, Electrical Product Trainer.
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