Bank B3 Receptionist-Southgate Clinic

3 weeks ago

Stevenage, United Kingdom Central London Community Health Trust Full time

Job summary

To provide a comprehensive and high quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service. The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.

Main duties of the job

It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential and integrated services that deliver improvements in sexual health for the population of Hertfordshire. Flexible working is required to include central booking clinic cover and admin duties as required by the management team. The post holder will require flexibility to work evenings as and when maintain and promote at all times confidentiality and be aware of the sensitive nature of the GUM, HIV and Contraception Service. The post holder will act on their own initiative in dealing with day to day issues.

About us

The Trust has a clear strategic vision in place : to lead out-of-hospital community Healthcare. The post-holder is expected to have a good understanding of how this post contributes to the achievement of the Trust vision.

The Trust expects all staff to share the values which are important to the Trust and to behave in a way that reflects these values.

The Trust values are:

We put quality at the heart of everything we do We value our relationships with others We deliver services we are proud of We make a positive difference in our communities Job description

Job responsibilities

Where appropriate, to work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics.

To maintain health records as required and according to CLCH protocols.

To ensure the clinic environment is presentable and appropriate health promotion literature is available to clients.

The post holder will work with little supervision, prioritising and managing his or her own workload on a day-to-day basis is vital.

To contribute to the collation and presentation of information for statistical reports and audits in a timely manner and create and maintain tables and spreadsheets to record and present information if required.

Person Specification

Essential & Desirable

Essential

Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or Equivalent Secretarial and administrative experience in an office environment Ability to create and structure office systems filing, stationery and equipment ordering Competent in the use of Microsoft Office ( Word, PowerPoint, Excel, and Outlook ) Accurate copy typing and Excellent verbal and written skills

Desirable

Experience of working with patients and carers in a public sector environment Experience of working in a health care environment Knowledge of petty cash and stock ordering procedures European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Secretarial or administrative experience in an office environment Experience of working with the general public in a customer or client-facing role Experience of taking, producing and distributing notes as directed

Desirable

Experience of working with patients and carers in a public sector environment Experience of working in a health care environment Knowledge of petty cash and stock ordering procedures

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