Patient Access Coordinator
3 weeks ago
Job summary
Delivering high quality customer care to those in the Assisted Conception Unit. Covering reception desks, answering emails, prepping clinics, and other office duties, this role is part of our Customer Care Team.
Main duties of the job
The role will involve providing administration support to the clinical team, you will be working in one of the areas within the Women's Services Directorate. Duties will include reception cover, customer services, booking appointments, maintaining databases and general administrative support to the department.
Dealing with patient enquires in person or via telephone., ensure all requests are dealt with in a timely manner.
About us
Evelina London is part ofGuy's and St Thomas' NHS Foundation Trust and we are responsible for providing services for women and children. With over 3,000 dedicated staff, and led by an Executive Team and Board, we have significant devolved autonomy to focus operationally and strategically upon the needs of our patients. We also benefit from being part of a large and successful NHS foundation trust, whose values we share. We have an ambitious strategic development programme, with backing from Guy's and St Thomas'.
Every year, the number of children and young people Evelina London cares for, in hospital and in the community, continues to grow. We provide comprehensive health services from pre-conception, before birth, throughout childhood and into adult life. Evelina London is here for children, young people and women from London to South East England, and provides specialist care for families around the UK and across the world.
As the only NHS Trust in London with women's and specialist children's services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children. We operate through four clinical directorates: Neonatology and Medical Specialties, Surgical Services, Theatres and Paediatric Intensive Care, Children's Community Services and Women's Services.
Job description
Job responsibilities
Please see further details in the attached job description. Please also note, there is a 1 in 5 weekend requirement.
Person Specification
Qualifications/ Education
Essential
Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience
Desirable
IT package qualification / training such as the European Computer Driving Licence (ECDL) Customer service qualification / training
Previous experience
Essential
Proven experience of working in an administrative role demonstrating evidence of: 1.competent data collection and data quality 2.working with confidential documents and information Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team
Desirable
Knowledge of medical terminology Experience of an administrative role within the NHS
Skills/ Knowledge/ Abilities
Essential
Excellent communication skills, with the ability to: (i) relate to a diverse group of professional staff and Public (ii) communicate clearly in writing, face to face and on the phone, (iii) convey sensitive information in an appropriate manner (iv) communicate non-clinical advice to patients in a sensitive and tactful manner Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines. Proficient IT skills experience of using Microsoft Word, Excel and Outlook Ability to work on own initiative and with minimal supervision Ability to work within a team and develop good working relationships with colleagues at all levels Understanding of confidentiality and its application and maintenance in and out of the workplace. Understanding of equal opportunities
Desirable
Knowledge of the key waiting times targets including 18 weeks Knowledge of clinical systems eg EPR, PIMS and others
Additional Information
Essential
To be flexible in their approach to the work, according to priorities and changing organisational systems-
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