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Support Practitioner – Florence House

4 months ago

Liverpool, United Kingdom Liverpool in Work Full time

Details

Location:YMCA TogetherSalary and benefits:£27,111 per annum33 days annual leave including bank holidays per annumPaid Medicash supportBirthday Day offSpiritual Day offCharity day of your choiceWell-being HoursCycle To Work SchemeRefer a Friend SchemeCompany Pension Scheme 4%Funded Training OpportunitiesShortlisting/Interview/Assessment Dates:Shortlisting W/C 3rd June 2024Interview/Assessment 6th June 2024YMCA Together has been voted No1 Charity to work for by our employees in 2022. YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.YMCA Together is a truly value driven organisation.Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.Job PurposeTo assist in the provision of effective, high quality support services to vulnerable, homeless individuals who have complex needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping with the aim of promoting independent living. Working with partnership agency to accommodate clients who are rough sleeping in the city ad supporting with their move onTo work closely as part of a team with the Director of Homeless Services and OLT in the development of operational planning and service delivery to the highest standards.Hours of WorkThe hostel will be staffed 24/7 and the post holder will be working a rota of early, late and 12 hour shifts over 7 days including weekends and bank holidays.Duties and responsibilitiesCarry out new service user welcomes and work on their immediate needs and assessing there move on plan for Florence house Ensure that service users have a full understanding of their rights and responsibilities during their stay. Support service users to achieve their goals and targets as defined/ agreed within their support plans. Manage, update, and communicate service users risk assessments in line with YMCA Together policy and procedure. Ensure service users shape their own support and understand the purpose of the support provided. Hold planned key-work sessions each week with service users using a person-centred reflective approach. Assess support needs via Outcomes Star assessments, ITEP mapping and plan support around individual need. Regularly review and develop mutually agreed support plans with service users and any other professional involved in the support of those individuals Social Workers, CPNs, Probation Officers Up to date records must be kept on both support planning systems MainStay and DAVE. Conduct monthly/quarterly risk assessments of service users keeping all relevant parties informed of updates/changes. Support all service users with future tenancy planning ensuing that everyone has the skills to live independently away from a supported housing pathway. Motivate and challenge service users so they realise their goals. Liaise between service users and external agencies regarding the provision of specialised support when appropriate. Encourage involvement and participation among service users in the running and shaping of the service provided by planning and attending regular service user meetings and forums. Deal promptly with all complaints and protection from abuse disclosures. Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people. Health and SafetyAlways ensure the safety of yourself and others on the premises in which you work or are visiting following the lone working processes. To report, log and communicate all incidents to the appropriate people. To adhere to all risk management protocols. TeamworkTo share information and expertise with the team, covering absence, and working together to provide a high-quality service. To contribute to the formulation of policy and procedures in relation to support services. Attend to all enquiries and pass messages onto relevant people. Develop excellent and robust relationships, protocols, contacts and service level agreements with referring agencies, statutory services, and wider stakeholder. To attend and participate in regular team meetings to ensure good communication.General Undertake own administrative services. Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services. Adhere to Protection from abuse policy. Report and log all safeguarding incidents. Observe and ensure compliance with the professional boundaries and data protection policy. Professional Practice and DevelopmentAttend regular supervision sessions with the Service Manager or team leader in accordance with the supervision contractMaintain good professional practice and ensure ongoing development, through use of supervision and trainingRespect the confidentiality of clients using the service and be responsible for the security of personal and confidential informationCarry out all these duties within the organisation’s safety guidelinesEnsure personal records are correctly maintainedEnsure effective communication with staff within YMCA TogetherWork flexibly to meet the changing needs of the organisationUndertake any other duties that may be reasonably requestedFlexible and positive approach with all team membersTo be committed to learning and personal development both as an individual and as part of a teamDevelop and/or maintain excellent and robust relationships, protocols, contacts and service level agreements with Merseycare, referring agencies, statutory services and wider stakeholdersUphold and nurture YMCA’s Equal Opportunities policy of anti-discrimination across all servicesEnsure compliance with code of conduct, including professional boundaries and confidentiality at all timesRelationshipsThe post holder will be required to have contact with a variety of people during the course of their work. The context of this contact will vary from formal ‘Key working’ to informal networking and relationship building with the Local Authority and other relevant agencies.Annual appraisal and regular work review with line managers is an operational requirement, as is attendance at weekly support team meetings.It is recognised that the organisation is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the Hours per Week