Night Team Leader

5 months ago

Liverpool, United Kingdom YMCA Liverpool Full time

Night Team Leader

**Responsible to**:
Service Manager

**Responsible for**:
Supervision of staff agreed with the Service Manager

**Hours of Work**:
38.6 hrs per week working various shifts

**Location**:
YMCA Together - Florence House - maybe required to attend other YMCA Together services

**Salary and Benefits**:
£28,438 per annum + 5 % on call allowance
- 33 days annual leave including Bank Holidays
- Paid Medicash support
- Birthday day
- Charity day of your choice
- Well-being Hours
- Cycle To Work Scheme
- Refer a Friend Scheme
- Company Pension Scheme 4%

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

**Job Purpose**

Based in Florence House your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence. The aim of your role will be to ensure that all housing related duties are correctly managed and that we meet all of the compliance needs for health and safety.

**Hours of Work**

The post holder will be working shift work in accordance with their service rota.

**Duties and Responsibilities**
- Manage a team of Night Support Assistants undertaking regular supervisions, annual appraisals, identifying training needs and opportunities and providing feedback
- Provide professional support and advice to the team at Florence House and other Night staff across all YMCA Together services
- Coach the team to deliver a person-centred service using psychologically informed techniques
- Put into practice the values and the strategic aims of YMCA Together and of the service and coach and develop the team to implement change and to do the same
- Deliver effective communication across the Night staff team and across other services within YMCA Together, offering mentoring and support
- Provide on call bronze support with other Night Team Leaders and Senior Night Support Assistant across all services. This includes regular telephone support and buddy calls to other services but in some circumstances could require moving to and working from another service
- Maintain excellent communication with YMCA Together Management team
- Attend, or in the absence of service manager, hold fortnightly team meeting
- Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team)
- Prepare for QAASU inspections as required.
- To be able to identify training gaps within the support team and support the manager in addressing any unmet needs.

**Responsibilities to the Service Manager**
- To compile and collate monthly reports on KPI’s
- Ensure YMCA Together complies with contractual requirements
- To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
- To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
- Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request.

**Representing YMCA Together**
- Attend all meetings both internal and external
- Attend stakeholder days, forums and other external events
- Represent the YMCA at regional and national level from time to time
- Develop relationships with partner agencies, referral agencies and all other stakeholders.

**Line Management and HR Responsibilities**
- Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
- Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
- Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
- Ensure the induction of new staff to the service.

**Working with Residents**
- Encourage involvement and participation from residents in the development, running and shaping of the service
- Hear appeal cases, complaints and

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