Receptionist

3 weeks ago

Braintree, United Kingdom Gold Care Homes Full time

About Our Home:

Nestled amidst the serene beauty of Braintree, The New Deanery isn't just a care home—it's a haven where memories are crafted, laughter echoes, and the vibrant strut of our resident peacocks adds a touch of magic to the day. With sprawling gardens and cozy nooks, every resident finds their slice of paradise, whether it's under a tree's shade or in the heart of our lively lounge. Here, every sunrise promises personalized care, heartwarming activities, and the comforting embrace of a community that cherishes the dance of life in every step. Welcome to The New Deanery, where every moment is a celebration.

Duties and Responsibilities:

  • To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
  • To deal with queries from the public and customers
  • To monitor visitor access and maintain security awareness
  • To provide general administrative and clerical support
  • Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
  • Receive deliveries and arrange for their distribution.
  • Typing of documents including letters, minutes, charts, notices etc
  • Keeping the reception area tidy and its notice boards up to date.
  • Book transport as required.
  • Dealing with post and distributing to relevant departments, people.
  • Setting up meeting facilities
  • Arranging for catering for meetings and daily office use
  • Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
  • Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
  • Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
  • Additional administration duties may be requested from different departments

Requirements

  • At least one year's experience of switchboard/receptionist duties.
  • The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
  • Good Time Management
  • Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
  • An organized approach and good attention to detail
  • Good IT skills including Excel, Word, Outlook and PowerPoint

What we offer:

  • Up to £12 per hour
  • ESAS – Salary Advance
  • Employee Assistance Programme
  • Perkbox
  • Employee of the Month
  • Long term service awards
  • Blue Light Card
  • Professional Development
  • Refer a Friend

If this sounds appealing to you and you believe you would enjoy working with us to make a difference in people's lives, please apply.

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