Receptionist

1 week ago


Braintree, Essex, United Kingdom Primary Care Careers Full time

About the Role:


Blyth's Meadow Surgery has an opportunity for 2 receptionists to join our team on a part-time basis for 20 hours a week.

There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.


The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
Answering the telephone, promptly.

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Previous medical or healthcare receptionist experience is desirable but not essential.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:


Blyth's Meadow Surgery is part of Braintree PCN who have a multidisciplinary team of practice nurses, ANP's, HCAs, paramedics, social prescribers, a care co-ordinator, MSK physiotherapist and clinical pharmacists.

We are fortunate to have a central hub that runs clinics Monday to Saturday offering a wide range of appointments that help support the 5 surgeries in the Braintree area.

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