Customer Service
2 months ago
Closing Date
2024-07-08Customer Service & Social Media Associate
Location: Durrington, West Sussex
Perm/FTC: Permanent
Salary: Up to £28,500 per annum depending on skills and experience + 15% shift allowance
Hours: 37 hrs
Working Pattern (Shifts):
24/7 Shift Rota
3-day shifts + 3 standby days + 4 days off
4-day shifts + 2 standby days + 4 days off + 1 standby day
3-night shifts + 6 days off + 1 standby day
4-night shift + 7 days off
Are you customer service passionate? Do you love to know all the latest news?
What if I tell you that you can be in the heart of our company, becoming a key part of our team in our 24/7 Operations Control Centre?
We're on the lookout for 2 Customer Service & Social Media Associates to join our team, filling the shoes of our valued colleagues Sam and Steff, who have been internally promoted. At our organization, we take pride in fostering career growth and development, offering opportunities to progress upwards or explore various functions within the company. Could you be our next Sam and Steff?
As a Customer Service & Social Media Associate, you will provide a 24/7 service to customers, operating within the Operations Control Centre, ensuring a dedicated and effective customer and reputation management service on social media. You will also be the liaison point between the wider customer services function and the communications team to make sure they are kept up to date with the latest on operational issues. During an incident, you will work closely with the incident communications team to make sure updates from the company are shared in a timely way until the situation is resolved.
This role will work 12-hour shifts, over 24-hours, 7 days a week rotation to provide a continuous information lead for social media to support operational, customer service, and incident response delivery. You will be part of a team of 6, and after your training, you will move to align to your own shift.
Your main responsibilities will be to engage with customers on social media and take ownership of the operational enquiries that come in and see them through to resolution. You will be responsible for providing ‘broadcast’ messages about service disruption and incidents that affect our services, taking customer calls outside customer service call centre hours, and liaising with and supporting the control centre decision-making process by providing the voice of the customer.
You will work closely with the Operational Control Duty Manager and other members of the team in putting the customer first and striving to develop new and innovative ways of achieving this. You will be the liaison point between customer services and wider stakeholders to make sure everyone is kept up to date with the latest on operational issues and support on the customer journey.
You should have a great understanding of all relevant social media platforms and instant messaging. English and Maths GCSEs (grades A-C) are desirable but not essential. Ideally, you will be IT savvy, approachable, confident, empathetic, and able to manage challenges.
If this is something you could see yourself doing, please send over your CV. If you feel you have more to say, why not send us a cover letter letting us know why you are the right person for the job.
We have other current jobs related to this field that you can find below
-
Customer Service
2 months ago
Worthing, United Kingdom Sea cafe Full timeOverview: **Duties**: - Provide information about products and services, resolve customer queries, and process orders - Perform data entry accurately and efficiently - Analyse customer needs to recommend additional products or services (upselling) - Maintain a high level of phone etiquette at all times **Experience**: - Proficiency in English and Spanish...
-
Customer Service Administrator
2 months ago
Worthing, United Kingdom Page Personnel Full timeThe Customer Administrator will provide essential support within the Customer Service Department, ensuring the smooth running of customer-focused operations. Client Details Our client is a reputable company within the Property and Housing industry and based in Worthing. They are known for their commitment to excellence and their focus on delivering...
-
Customer Service Apprentice
2 months ago
Worthing, United Kingdom Next Step Apprenticeships Full timeAre you an eager and enthusiastic individual looking to gain customer service experience? Do you want to gain an industry recognised Level 3 Customer Service qualification as you earn? Our client, a successful and expanding business, are looking for a productive and confident team player to join their determined team as a Customer Service Apprentice. This...
-
Customer Service Administrator
2 months ago
Worthing, United Kingdom Page Personnel Full timeImmediately available - Excellent administration skills with customer service experience **About Our Client**: Our client is based in Worthing and in the Retail sector. As a Customer Service Administrator your responsibilities will include: - Supporting the Customer Service team however necessary **The Successful Applicant**: The successful Customer...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom NRS Healthcare Full timeThis isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Worthing is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...
-
Customer Service Assistant
2 months ago
Worthing, United Kingdom Kardinal Independent Living Full timeKardinal Independent Living are seeking a Skilled Customer Service Representative to join our Broadwater team. This is an ideal role for someone who thrives on working in a busy office environment, and it will provide you with opportunities to learn new skills and the potential to progress within the company. If you have strong administration experience,...
-
Head of Customer Services
2 months ago
Worthing, United Kingdom Rayner Intraocular Lenses Full timeLocation- Worthing- Job type: - Permanent Full Time- Job ref: - 003925The Head of Customer Services is a global role, responsible for delivering best-in-class customer service support to Rayner customers across all geographies. The Head of Customer Service is responsible for training, development and optimising the effectiveness and performance of a global...
-
Head of Customer Services
2 months ago
Worthing, United Kingdom Rayner Intraocular Lenses Ltd Full timeThe Head of Customer Services is a global role, responsible for delivering best-in-class customer service support to Rayner customers across all geographies. The Head of Customer Service is responsible for training, development and optimising the effectiveness and performance of a global team with the aim of improving the overall customer experience and...
-
Customer Service Administrator
2 months ago
Worthing, United Kingdom Piglets Pantry Full time**Responsibilities & Duties**: - Receiving in-bound phone calls from customers of the business and assisting with their query or taking their order. - Making outbounds phone calls to customer and colleagues where necessary. - Supporting production team as and when required. - Ensuring all customer complaints are dealt with professionally and in a timely...
-
Customer Service Assistant
2 months ago
Worthing, United Kingdom Duncan Stewart Textiles Ltd Full timeDuncan Stewart Textiles is a successful, long established small family run company selling premium têxtiles B2B (Trade) and B2C (Through channels such as Not On The High Street and Amazon). - We encourage applicants to ensure their C.V. is up to date, spell checked, and a cover letter is submitted with the job applicaiton._ **Job title **Customer Service...
-
Customer Service Advisor
3 days ago
Worthing, United Kingdom Project Partners Full timeCustomer Service Scheduler Location: Worthing / Durrington, West Sussex Hours: Shift Patterns (Early, Mid, Late mix) Project Partners are now on the look out for experienced Customer Service Advisors based in West Sussex / East Sussex who are looking for a new Customer Service role, based onsite Monday - Friday in their lovely offices in Durrington,...
-
Customer Service Adviser
2 months ago
Worthing, United Kingdom Jago Consultants Full time**Customer Support Consultant** Key Responsibilities Reporting to Operations Manager to provide Customer Service and Provisioning Support, including but not limited to: - High level of customer service with exceptional telephone manner - Ability to maintain and develop client accounts. - Ability to engage with customers regarding solutions that may better...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom The Recruitment Consultancy Full timeWe are seeking a Customer Service Advisor to join our highly successful and reputable client, based in Worthing. This is an exciting opportunity for individuals looking to develop their customer service skills in a dynamic environment. The role is full time, working 37.5 hours per week, located close to East Worthing train station, and there is onsite...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom The Recruitment Consultancy Full timeWe are seeking a Customer Service Advisor to join our highly successful and reputable client, based in Worthing. This is an exciting opportunity for individuals looking to develop their customer service skills in a dynamic environment. The role is full time, working 37.5 hours per week, located close to East Worthing train station and there is onsite parking...
-
Customer Service Administrator
2 months ago
Worthing, United Kingdom Peopleforce Recruitment Full time**Customer Service Admin** Here at Peopleforce Recruitment, we are looking for a Customer Service Admin firstly working under a one-month temporary contract, with the potential for it to be extended. This is working for one of our long-standing clients in worthing, who specialise in pharmaceutical manufacturing. No experience is required, however, you will...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom The Best Connection Employment Group Full time**Ongoing role with immediate start !** Are you confident using computers? We at The Best Connection are looking for Customer Services Representatives to work within our busy Goring based client. You should be self-motivated and have experience of using Microsoft Office software. In return you will be paid at an above National Living Wage rate of pay along...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom The Recruitment Consultancy Full timeAn opportunity has arisen for someone with exceptional customer service experience, to join this well-established and rapidly growing organisation. There is on-site parking, and it is very close to East Worthing train station, with a 5-minute walk to their office. The hours will be a mix of 8.30am - 4.30pm and 10.30am - 6.30pm Monday to Friday and you will...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom The Best Connection Employment Group Full time**Permanent role with immediate start !** Are you confident using computers? We at The Best Connection are looking for Customer Services Representatives to work within our busy Goring based client. You should be self-motivated and have experience of using Microsoft Office software. In return you will be paid at an above National Living Wage rate of pay...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom The Recruitment Consultancy Full timeAn opportunity has arisen for someone with exceptional customer service experience, to join this well-established and rapidly growing organisation. There is on-site parking, and it is very close to East Worthing train station, with a 5-minute walk to their office. The hours will be a mix of 8.30am - 4.30pm and 10.30am - 6.30pm Monday to Friday and you will...
-
Customer Service Advisor
2 months ago
Worthing, United Kingdom NRS Healthcare Full time**Role**: Customer Service Advisor **Location**:Worthing **Salary**:£20,319 - £22,000 pa **Hours**:Full Time 37.5 hrs per week, Mondaay - Friday 08:00am - 16:00pm **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and...
