Receptionist/Care-Coordinator

4 days ago

Hinckley, United Kingdom Dr W M Turner and Partners Full time

Job summary

We are looking to recruit an Receptionist/Care Co-Ordinator at The Burbage Surgery, Burbage, Hinckley. 25 hours per week Monday to Friday. Working pattern consists of AM and PM shifts.

Applicants need to demonstrate a professional and friendly manner along with excellent customer service and communication skills

Applicants will need to have a good attention to detail and work with a high level of accuracy.

Main duties of the job

Applicants will be the initial point of contact from registered patients accessing the service. The role would consist of dealing with patients face to face and over the telephone on a daily basis as well as behind the scenes administrative tasks.

About us

We are a 4 Partner GP practice situated in a purpose-built premises in Burbage providing care to approximately 11000 patients. We also operate a part time branch surgery in the village of Wolvey.

We have a dedicated team of 4 GP Partners, 3 Salaried doctors, 1 Advanced Nurse Practitioner, 2 Practice Nurses, 1 HCA, 1 Phlebotomist, 1 Paramedic and 2 Clinical Pharmacists. We are also a training practice with GP registrars, Medical Students and Student Nurses.

All clinical services are supported by a strong administration and reception team.

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Booking patients appointments on the day or in advance. Directing patients to other appropriate services. Processing paper and online prescription requests Answering patient queries Excellent verbal and written communication Attention to detail Ensuring procedures, policies, legislation and regulations are correctly followed and complied with. Work within a team Adhering to GDPR at all times. Person Specification

Experience

Essential

Experience in customer service

Desirable

Experience of working within the NHS. Knowledge of General Practice Experience working with the General Public.

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward Thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosing barring Service (DBS) check Evidence of continuing professional development

Qualifications

Essential

GCSE (or equivalent) English and Maths at Grade C (4) or above

Skills

Essential

Excellent Communication Skills Strong IT skills Clear and polite telephone manner Competent in the use of Microsoft Packages. Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow procedure

Desirable

Systmone user skills

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