Veterinary Receptionist
1 week ago
Our friendly, small animal veterinary practice is looking for a reliable, approachable and professional receptionist to join our welcoming team.
This person will provide a high standard of customer care to our fantastic client base, while maintaining a link between the clients and clinical team.
We are a team of four veterinary surgeons, seven nurses, three student nurses, one veterinary care assistants, six receptionists and one practice manager.
The role consists of:
- Answering phone calls quickly and effectively dealing with all our client queries
- Making our clients feel welcome and relaxed during their visits
- Booking appointments and ensuring reminders are set
- Entering data accurately into our appointment management system
- Keeping the vet and nurse diaries up to date, while managing the waiting room so clients are seen on time
- Ensuring the reception area meets our hygiene standards
- Taking payments from clients and cashing up at the end of every day
- Excellent communication skills, both verbal and written
- Proficient English and Mathematic skills
- Basic computer skills
- Excellent attention to detail
- Ability to remain calm in a busy environment
- Working as part of a team, as well as working on their own using your own initiative to carry out tasks
- The ability to receive and act upon instructions
- Dealing with emotional situations in a professional and compassionate manner
Previous experience working within a customer facing, or animal environment would be beneficial, but not essential as full training will be given.
Job Types:
Part-time, Permanent
Part-time hours: 25 per week
Salary:
From £12.10 per hour
Benefits:
- Additional leave
- Company pension
- Employee discount
- Onsite parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hinckley, LE10 0PR: reliably commute or plan to relocate before starting work (required)
Experience:
Veterinary Receptionist: 1 year (preferred)
Customer Service: 1 year (required)
Work Location:
In person
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