Receptionist

6 months ago

Hinckley, United Kingdom Maples Family Medical Practice Full time

The Receptionist(s) will assist with the smooth running of reception, dealing with telephone and face to face requests and queries. Responsible for all front of house services and patient signposting. The ability to use own judgement, resourcefulness and common sense, work under pressure whilst remaining calm is essential as is the ability to work as part of a team. A flexible and cooperative approach is essential.

Prioritising whether calls are urgent or routine and booking patients face to face and via telephone adhering to book on the day slots. Taking accurate and relevant telephone messages Daily use of SystmOne clinical system Deal with all enquiries at the front desk and explain practice polices, giving patients the appropriate paperwork where necessary and taking payment when required. Dealing appropriately with visit requests and emergency calls Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To have a thorough knowledge of all practice procedures Registration of temporary patients Open incoming mail and forward to the appropriate person/team Ensure internal mail and samples are sent with the delivery Record and pass on messages to clinicians via tasks Process repeat prescription requests in accordance to practice guidelines. Promote and provide patients with the help and services the Practice can offer which will enable a better patient experience Effectively manage own time, workload and resources Liaise with other parties, such as the pharmacy or other healthcare workers, in a courteous manner as required for patient care purposes Ensuring that all public areas are kept tidy and safe at all times. Fulfil the practice premises requirements on your appointed days. This includes opening up, locking up, ensuring the building is secure and operating the burglar alarm Liaise with the management team to identify shortfalls in service provision to improve services to patients or improve the efficiency of the practice Attend meetings and undertake further training as required.

Such meetings and training may be outside the normal working hours of the post holder Any other duties appropriate to the post as delegated by the Reception Manager, the operational manager or GP Partners To work in accordance with written protocols Working as a flexible member of the team to ensure the smooth running of the practice. This may include working overtime to cover absent colleagues or taking on other duties as appropriate.

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