Guest Experience Host

3 weeks ago

Chipping Norton, United Kingdom The Bamford Collection Full time
Guest Experience Host - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

Daylesford Stays provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture. Each property has been thoughtfully designed to convey a sense of its character and individuality while retaining a feeling of warmth and welcome. Design draws from local skills, craftsmanship and architectural tradition, and buildings have been sensitively but beautifully restored to reflect and respect their environment. Each venue captures a unique spirit and character; a chance to escape every day, to retreat to the sanctuary of a friendly pub, or experience the comfort of a home away from home.

This is a fantastic opportunity where no two days are the same. If you have a passion for providing exceptional experiences and customer service, you are organised and have keen attention to detail this could be the role for you

Due to insurance purposes, applicants must be a minimum of 25 years old and must have held a full driving licence for a minimum of 3 years. You will be driving a luxury, Jaguar Land Rover fleet vehicle as a part of the role.

SALARY: 11.55 + Tronc (Total Approx. 13.05per hour )
HOURS: Full time 40H

RESPONSIBILITIES

  • To always be a friendly and professional point of contact to all guests, following protocols with contact over the phone, via email and face to face during their stay.
  • To greet all guests upon their arrival, providing assistance with their luggage and providing and introduction to their accommodation and the local area.
  • To anticipate guest needs and go above and beyond in assisting with requests. Being proactive in your approach to your work at all times.
  • To work varied shifts on both our Reception Desk and fulfilling and delivering concierge services to our guests staying in our cottages.
  • To build an in-depth knowledge in operating a range of systems including our PMS (Opera), & other systems used within the business including, but not limited to, ResDiary, MindBody and Microsoft Office.
  • To work closely with other departments to ensure service & our guest experience is seamless across the business.
  • Ensure payments are processed accurately and with confidence and discretion.
  • To have a positive, can-do attitude, contributing to a pleasant working atmosphere.
  • To enjoy a fast-paced environment, remaining flexible to a wide range of duties, including, but not limited to, administrative and operational duties.
  • To ensure all front office working areas are kept clean and tidy throughout shift, including company vehicles.
  • To be punctual and immaculately groomed for every shift as per company policies.
  • To be flexible in your approach to work, assisting other areas of the business as needed.
  • To be an ambassador and knowledgeable about the Bamford Collection, ensuring our guests are aware of all that we have to offer as a collection.

SKILLS YOU WILL BRING

  • Exceptional communication skills, both written and verbal
  • Proactive approach to delivering luxury service and a passion for the local area
  • Excellent time management
  • Valid UK Driving License
  • Microsoft Office and Opera PMS desirable but not essential and training will be given


PERKS & BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining
    experiences from day 1.
    Volunteering Days: Employees are offered one paid day per year to volunteer with a
    charity of their choice.
    Private Medical: We offer subsidised private medical insurance through Bupa.
    Pension Scheme: Pay up to 9% of your salary into your pension each month; we
    contribute up to 4.5%.
    Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
    Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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