Guest Experience Host
5 months ago
**THE BAMFORD COLLECTION IS A GROUP** **OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING** **AND NURTURING PEOPLE AND PLANET.**
**ABOUT THE ROLE**
The Wild Rabbit, our award-winning pub in the heat of the Cotswolds is looking for a Guest Experience Host to join their team, responsible for ensuring that our guests have an exceptional experience.
**SALARY**: £11.55
**HOURS**:Full time
**RESPONSIBILITIES**
Reception/Admin:
- Assist the Reception/Concierge team with checking guests in and out of all cottages, ensuring all guest details are recorded in the relevant systems accurately & that all accounts are settled on departure
- Be the main point of contact for our guests during their stay, answering & fulfilling requests in a timely manner as well as taking a pro-active approach to ensuring our guests have suitable & bespoke itineraries accommodated during their stay
Service:
- Greet all Daylesford Stay guests upon arrival, offering assistance with luggage & providing an introduction orientation of their accommodation & the local area
- Be available as a point of contact with all our resident guests & ensure they are visited throughout their stay
- Ensure we acknowledge & recognise special requests or occasions and “VIP” guests
- Proactively assist guests, without waiting for them to seek for help
- Take a pro-active approach in offerings & events taking place across The Bamford Collection in order to ensure our guests are aware of all that we have to offer
Operations:
- Ensure all work areas are clean and tidy at all times (including company vehicles)
- Deliver and champion The Wild Rabbit standards
- Record all guest issues in detail on the daily manifest
- Create a seamless service through excellent communication & a pro-active approach
- Be responsible for the provision & maintenance of items for guests to use (including, but not limited to, bikes/wellington boots/device chargers)
- Support Front Office division roles as required (Reception/Concierge, Night Porter)
Grounds/Housekeeping:
- Support other departments to maintain and keep all arrival areas clean and tidy, such as driveway, carpark, courtyard area and cottages.
- Assist in basic housekeeping and know how to fix small maintenance issues/ contact contractors if needed
**SKILLS YOU WILL BRING**
- Valid UK driving license
- Customer Service Experience
- Attention to detail
- Time Management
- Adaptability
**PERKS & BENEFITS**
- Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a
charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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