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Service Support Advisor

4 months ago

StokeonTrent, United Kingdom CarSupermarket.com Full time

Are you an experienced Administrator that is passionate about Customer Service and would like to work in a fun, friendly and fast paced environment?

Joining the CarSupermarket.com team at our Stoke Branch as a Service Support Advisor, you will provide support to the Aftersales Manager by ensuring our customers have an awesome experience.

We will offer you:

  • A salary of £27,300
  • 6 weeks annual leave (rising with length of service)
  • Training and career development 
  • Pension and health care scheme 
  • Cycle to Work scheme 
  • Employee of the Month Awards 
  • Free parking, tea, and coffee 
  • Paid social events
  • Access to dedicated mental health and wellbeing services 
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Full branded uniform provided.
  • Preferential Service Rates

About us:

CarSupermarket.com is part of the Aramis Group – a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe – and has been established for over 20 years. Thanks to our continued success, innovation, and investment in the latest technology, we have grown to have nearly 500 team members.

At CarSupermarket.com, we do things a little differently and are proud of our "no pressure" environment and transparent sales process.

The Role:

Our Service Support Advisors are individuals who have a friendly and welcoming approach, who are customer focused, well presented and highly organised.

Ideally you will have experience of working in a service/aftersales team, but not essential as full training will be given. Working as a fundamental part of our Aftersales team you will liaise directly with customers to answer their queries including taking telephone bookings and providing progress updates, this is in addition to ensuring that all the relevant records and administrative processes are completed.  You must also be able to work well in a high-volume environment. Please note to be considered for this role you must possess a full driving license.

If you want to work for the best in the Automotive industry, where everyone is valued for their contribution, and excellence is never compromised, apply today Who knows where this different journey will lead you.

We take our obligations regarding G.D.P.R seriously. Please visit our website to read our privacy notice for applicants, you can find them within our careers section.