Service Advisor

3 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Lookers Full time

Overview

Mercedes Benz of Stoke

42 Hours weekly, Saturdays on rota (paid at overtime)

£30,000 per annum with a £34,800 OTE

At Lookers Mercedes Benz of Stoke, we're seeking a skilled and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you'll play a vital role in ensuring our customers receive exceptional service and support.

Responsibilities

  • Booking MOTs, services, and other repair work for our customers
  • Advising customers on warranty cover and upselling additional parts/accessories that benefit the customer
  • Liaising with the Aftersales department to organize and schedule appointments based on workload and call volumes
  • Managing a high-volume of customers daily, including telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the time their car is in the workshop
  • Maintaining accurate customer records and updating systems when bookings are made

Requirements

You'll need to have excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You'll be a great team player, able to work independently and use your initiative. If you have a background in the automotive industry and a passion for customer service and cars, we'd love to hear from you.

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