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Administration Assistant

4 months ago

Basildon, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

An exciting opportunity has arisen to recruit a full time Administration Assistant based at Basildon Mental Health Unit.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience,must be flexible and have attention to detail.

The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. This role will involve travelling to the various sites we manage to provide admin support to our services and receptions. The areas we cover are Thurrock, Basildon, Brentwood and Billericay. This role is Monday - Friday 9 am to 5 pm.

You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.

Main duties of the job

You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS. To work as a member of the Directorate's Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested. To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities. The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems. The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season Ticket Loans NHS discounts for staff Excellent Training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information systems. The service will require a team approach to ensure cover for absence across all services / locations. Post holders, as appropriate, will be required to provide administration duties on behalf of these services. Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant. The Post Holder will be required to work on a rota system to cover core office hours, where appropriate. Person Specification

Skills/Experience

Essential

General administration experience

Desirable

Previous experience in NHS clerical role

Knowledge

Essential

Good oral communication skills Ability to assist both patients and clinical colleagues Methodical, organised with attention to detail

Desirable

Knowledge of Trust ITT systems, eg Mobius, SystmOne, Q Flow

Education/Qualifications

Essential

oGood standard of general education oIT skills equivalent to RSA2, NVQ2 or relevant experience of Microsoft Word Packages