Complaints Resolution Manager

Found in: Talent UK C2 - 2 weeks ago


Saint Asaph, United Kingdom Certas Energy UK Ltd Full time

Due to continued expansion we have a new opportunity to join the team at Hafod Renewable Energy as a Complaints Resolution Manager. This is a Full-time permanent role based in St Asaph.


As Complaints Resolution Manager you will assume full responsibility for customer complaints, ensuring that they are fully investigated and managed to completion.


As a Complaints Resolution Manager you will have access to:

  • Competitive Salary
  • Brand discounts through Certas group scheme
  • 25 days holiday (plus bank holidays)
  • Buy and sell holiday scheme
  • Company pension
  • Life Assurance (4x Salary)
  • Ride to work scheme
  • Annual volunteering day


Are you a Complaints Resolution Manager? We're looking for:

  • Experience of dealing with customer complaints
  • Ability to deal with negativity with a positive mindset, and to not take customers frustrations personally
  • Track record of delivering results under pressure
  • Comfortable personal style that will allow customers to trust that they will be treated fairly
  • Excellent letter writing ability, ensuring that communication is clear
  • Ability to liaise with multiple departments to ensure the customer is getting the right response for their complaint
  • Ability to cope with the pressures of short deadlines, last minute requests and competing demands
  • Excellent use of Microsoft Office products particularly Project, Excel and Powerpoint


This advert may close before the closing date, please submit your application early to avoid disappointment.


Company Information

Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.


Were proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.


We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.


The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer



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