Customer Service Account Administrator

4 months ago

Amersham, United Kingdom Civica UK Ltd Full time

Civica make software that helps deliver critical services for citizens all around the world. From local government to central government, Education and health & care, over 5000 public bodies across the globe use our software to provide critical services to over 100 million citizens.Our vision is to be a Global GovTech Champion. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that vision. 

As a company, we’re passionate about what we do and the citizens we serve. If you would like to champion the use of technology to drive public services around the world, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference for people

Working within our Healthcare Medical Billing Division you will be the main point of contact for a number of client accounts.

If you have good numerical skills / finance experience, have experience of high volume transactions and have a sharp eye for detail, and an excellent telephone manner this role could be for you. This is an administration / support role, not a sales role.

Requirements

  • Good all round IT skills including MS Office
  • Organised
  • Experience of working in a busy office
  • Attention to detail
  • Numerate and literate
  • Excellent telephone manner
  • Desire to progress
  • Positive ‘can do’ approach
  • Flexible


Key Responsibilities:

  • Creating billing, allocating payments, allocating incoming payments, managing aged debt, reconciliation, and reporting
  • Providing excellent support, ensuring all Doctors and Consultants receive a high level of care via phone and email

Benefits

Life at Civica

• Blended working: less commuting, more time with your friends and family.

• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

• Financial Times - Diversity Leader 2022: We’re committed to maintaining an inclusive and supportive culture.

• Top rated employer – Glassdoor: Our average length of service is 9 years.

• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Building and maintaining an inclusive and supportive culture

Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.

So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.

Mental Health Champions are here for you

We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Affinity Groups

Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, accessibility, parents and guardians, wellness, LGBTQIA+, race and ethnicity and many more.

Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2022.

Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their contribution, regardless of gender, race, disability, religion/belief, nationality, ethnicity, sexual orientation, age or marital status.

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