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Customer Service Account Administrator
2 months ago
Civica is seeking a highly organized and detail-oriented individual to join our Healthcare Medical Billing Division as a Customer Service Account Administrator. In this role, you will be the main point of contact for a number of client accounts, providing excellent support and ensuring all Doctors and Consultants receive a high level of care via phone and email.
Key Responsibilities- Creating billing, allocating payments, allocating incoming payments, managing aged debt, reconciliation, and reporting
- Providing exceptional customer service, ensuring timely and accurate communication with clients
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Proficiency in MS Office and other relevant software
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Attention to detail and accuracy
Civica is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a valued member of our team, you will enjoy a range of benefits, including:
- Blended working: flexible working arrangements to suit your needs
- 'Investors in People' – Gold: ongoing training and development opportunities
- Financial Times - Diversity Leader 2022: a commitment to diversity and inclusion
- Top rated employer – Glassdoor: a positive and supportive work environment
Civica is a global leader in public services software, helping over 5000 public bodies across the globe deliver critical services to over 100 million citizens. Our vision is to be a Global GovTech Champion, and we're committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.
