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Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at CPI Selection. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing support to our clients.
Key Responsibilities:
- Provide platinum-level customer service, ensuring every customer feels valued and supported.
- Resolve customer issues efficiently and effectively, using a non-judgmental approach.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Utilize CRM systems, including Zendesk, to manage customer interactions and resolve issues.
- Develop and maintain strong relationships with customers, using excellent communication and interpersonal skills.
- Perform administrative tasks, such as data entry and record-keeping, to support the team.
Requirements:
- Previous customer service experience, with a focus on delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Proficiency in CRM systems, including Zendesk, and Microsoft Office applications.
- Flexibility to work varied shifts, including evenings and weekends.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including holiday pay and a dress-down Friday policy.
- The chance to work with a talented team of customer service professionals, dedicated to delivering exceptional customer experiences.
How to Apply:
For more information, please contact Kylie at CPI Selection.