Customer Service Representative

3 weeks ago

Amersham, Buckinghamshire, United Kingdom CPI Selection Full time
Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at CPI Selection. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing support to our clients.

Key Responsibilities:

  • Provide platinum-level customer service, ensuring every customer feels valued and supported.
  • Resolve customer issues efficiently and effectively, using a non-judgmental approach.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Utilize CRM systems, including Zendesk, to manage customer interactions and resolve issues.
  • Develop and maintain strong relationships with customers, using excellent communication and interpersonal skills.
  • Perform administrative tasks, such as data entry and record-keeping, to support the team.

Requirements:

  • Previous customer service experience, with a focus on delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Proficiency in CRM systems, including Zendesk, and Microsoft Office applications.
  • Flexibility to work varied shifts, including evenings and weekends.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including holiday pay and a dress-down Friday policy.
  • The chance to work with a talented team of customer service professionals, dedicated to delivering exceptional customer experiences.

How to Apply:

For more information, please contact Kylie at CPI Selection.

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