Ward Clerk

1 month ago


Blackpool, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

Job summary

An opportunity has arisen for a full time Ward Clerk on the Cardiac Intensive therapy Unit (CITU). We are looking for someone who has excellent communication skills, is a team player and is able to work independently and who will provide day to day clerical management of the ward. Basic computer skills would be an advantage. Full training and support will be given.

Main duties of the job

Assists the multi-disciplinary team in the giving and maintaining of high standards of service, in a timely, cost effective way. First point of contact for patient, visitors and staffs non clinical enquiries Ensures that patients' confidentiality is maintained at all times. In accordance with Trust policies, helps to ensure patients' safety, comfort and welfare.

Personal Service:

Receiving and making telephone calls, liaising with the nursing staff when appropriate.

Telephone and face-to-face communication with patients, relatives and staff regarding a range of topics. Welcoming patients and relatives to the ward, introducing them to their environment, for example showing them to their bed space. Receiving and distributing mail to patients and staff, re-directing mail where appropriate Receives and relays relevant messages. Arranging & receiving visitors for patients and for the Ward. Liaising with the nurse in charge of the Ward to assist in timely transfers. Liaising with the bed management team. Liaises with the ambulance service in the booking of patient transport for transfers and discharges. Obtaining and ordering the patient's choice of meals in conjunction with the Ward staff Ordering of catering supplies for patients and staff Works and co-operates with all personnel who provide services catering, laundry, domestics, porters etc.

About us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live . In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Job description

Job responsibilities

Please see the attached Job Description for full details

Actions and responsibilities of the post. Its serves to provide the framework and scope for practice. It will be amended as necessary in the event of change and experience.

Person Specification

Education and Qualification

Essential

Experience of clerical duties

Experience and Knowledge

Essential

Computer skills Ability to work unsupervised

Desirable

Previous Hospital Experience

Skills and Ability

Essential

Good Communication skills Good Organisational Skills Enthusiastic and forward thinking and motivated Ability to work independently and within a team Able to communicate effectively in English

Desirable

Show willingness to learn and develop self. Initiative skills Ability to prioritise
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