CAMHs SPOX Clinical Service Lead

1 month ago

London, United Kingdom 306 North London NHS Foundation Trust Full time

Job summary

This is an exciting opportunity within North London Foundation NHS Trust, we are seeking a dynamic, dedicated, and experienced Operational Service Lead with a passion for service transformation to oversee our Single Point of Access (SPOA) for Children and Young People Services. This role will be pivotal in managing incoming referrals, conducting triage and initial assessments, and providing brief interventions as part of the I Thrive model, specifically within the "Getting Advice and Getting Help" quadrant. The ideal candidate will possess strong leadership skills, a collaborative approach, and a deep understanding of children and young people's mental health services.

The postholder will assist the team with delivering patient facing clinical assessments and brief interventions, undertaken quickly to identify needs early to include 1st assessment, extended assessment up to 3 sessions. The post holder will support specialist ND triage advice, guidance, and support for CYP, their families and other professionals working with CYP. The service will have a centralized coalition of outcome measures and scoring used to determine pathways in conjunction with shared decision making. This role will operate alongside others and with the support of other managers and clinical leads within the Tri borough CAMHS service.

Main duties of the job

Oversee the processing of all incoming referrals to ensure timely and appropriate responses.

Develop and implement efficient referral management processes to streamline operations.

Collaborate with external partners and stakeholders to ensure a comprehensive understanding of the referral pathways.

Lead the triage process to assess the urgency and nature of referrals, ensuring that children and young people receive the appropriate level of support.

Develop and maintain a robust signposting system to guide families and professionals to relevant services and resources.

Provide training and support to staff on triaging and effective signposting practices.

Conduct initial assessments for new referrals to identify needs and appropriate interventions in line with the I Thrive model.

Implement brief intervention strategies to support children and young people and their families effectively.

Monitor and evaluate the effectiveness of interventions, making adjustments as necessary to improve outcomes.

Lead and manage a team of professionals, providing supervision, support, and mentoring to enhance staff capabilities.

About us

Why choose to join the North London NHS Foundation Trust?

We believe that by working together, our Trust can achieve more for the residents of North Central London and our patients than we can by working apart.

Our Five-Year Strategy:

1. We will provide consistently high-quality care closer to home.

2. With our partners in North London and each borough we will ensure equity of outcome for all

3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4. We will be more effective as an organisation by pioneering research, quality improvement and technology.

Why NLFT?

Transforming and creating a positive environment for our service users, staff and visitors.

We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave allowance and NHS pension scheme We have excellent internal staff network support groups. Job description

Job responsibilities

To maintain an active caseload as relevant to professional registration in line with job plan as determined with CAMHS Service Lead. Job plan will allow for balance of clinical / managerial work as required by the needs of the service and the clinicians registration.

Support junior colleagues with their caseload management to work effectively and efficiently and creating capacity to take on new cases.

Overseeing day to day management of the SPOA Service in conjunction with other Senior colleagues and clinical pathways, coordinating the clinic-based service.

To take a lead role as referrals coordinator / duty clinician to ensure that young people are triaged and screened into the service or signposted as appropriate, in consideration of risk and urgency

To develop and maintain an effective case management service to ensure the care and continuity of treatment is maintained throughout service users treatment.

Ensuring high standards of record/case note recording in line with an integrated clinical care notes policy.

To be responsible for the co-ordination and management of the teams in providing a safe, effective and therapeutic clinical team ensuring the delivery of high-quality community mental health care packages.

To work in partnership with key agencies to ensure easy access for children and families into CAMHS

To support the development of integrated care pathways

To be responsible for working closely with clinicians and professionals and support staff within the service to audit outcomes and promote best practice.

To ensure that the Service is friendly and responsive and deals with concerns; complaints; and other feedback in a timely and effective manner attempting early resolution in conjunction with the Patient Experience Team.

To coordinate and investigate complaints and moderate to severe incidents, providing reports/feedback as required.

To formulate and implement plans for the formal psychological treatment and/or management of a clients mental health problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy, across the full range of care settings.

Person Specification

Other Requirements

Essential

An enthusiastic can-do attitude. Flexibility and ability to travel.

Desirable

Must have ability to undertake. own transport , bicycle, use public transport and able to travel efficiently across boroughs. Experience of working within a multicultural framework.

Personal Qualities

Essential

Ability to work autonomously at a senior level. Ability to enable and influence multi- professional team working and problem solving. Ability to work as part of a team and independently. Excellent interpersonal skills with ability to work effectively with others at all levels and maintain sound working relationships. Able to prioritise and work under pressure. Ability to respond to competing demands and to complex and stressful issues with empathy, tact and sensitivity but with ability to manage staff and others through difficult situations.

Experience/ Knowledge

Essential

Significant experience in a post-registration or senior management role Demonstrable experience of managing services within health/social care including service delivery, quality, performance and staff. Experience of leading successful service change. Experience of providing supervision. Experience of implementing and sustaining measures to improve productivity. Partnership working within and across organisations. Excellent track record of financial budgetary management.

Skills/ Abilities

Essential

Ability to apply quality improvement methodology to improve services. Motivational skills to lead staff to deliver operational objectives and standards. Highly developed communication and interpersonal skills. Ability to operate effectively in clinical operational environment. Demonstrate an ability to communicate service-related information to senior managers, staff and external agencies/partners. Demonstrate ability for operational planning and business planning.

Qualifications/ Registrations

Essential

Educated to degree level or equivalent level of experience Registered Health or Social Care Professional Evidence of working at senior level within the NHS in either child and adult services. Evidence of continuous personal and professional development.

Desirable

Experience of working in CAMHs services.

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