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Bank Administrator

1 month ago

Croydon, United Kingdom East Croydon Medical Centre Full time

Job summary

We are seeking adedicated, highly organised GP Administrator to support various back-officeadministrative functions including patient registration, prescriptions anddocument management.

The successfulcandidate will have at least a year's experience working with GP systems andpatient services. They will have skills and experience in working closely witha team, communicating effectively with patients, working with a variety of ITsystems and providing excellent customer care.

Excel skills areessential, as is a willingness to learn and to seek guidance from cliniciansand administrators when unsure. We are looking for someone with initiative anda drive to make things work. Candidates will need to be comfortable with aflexible approach to tasks and be proactive in solving problems. They must beable to engage positively with patients and colleagues.

This role could befull-time or part-time (minimum four days a week) by mutual agreement.

This is an excitingopportunity for the right person to join an enthusiastic and dedicated team, tofurther enhance our ability as a GP practice to provide high quality, effectivepatient care.

Please note that remoteworking is not offered for this post.

Its a bank positionwith flexible working hours as per duty rota.

Main duties of the job

The Administrator will play a pivotal role in supporting the smooth and effective operation of East Croydon Medical Centre by performing a wide range of administrative tasks. This role requires proficiency in Docman tasks & coding, EMIS, summarising medical records, patient registrations, and various other administrative responsibilities essential to the healthcare environment.

The successful candidate will interact with patients on a regular basis, and will need to project a positive, professional and helpful image at all times. Close collaboration with teams is key and will be the enabler to developing in the role.

About us

East Croydon Medical Centre is centrally located in the fastdeveloping town of Croydon with its many transport links.

The practice care for 25,000 patients from a diverse population.

We are a large, hardworking General Practice with amulti-disciplinary Team which includes Pharmacists, Practice Nurses, HealthcareAssistants, Physician Associates, GPs, along with a supportive and experiencedadministrative Team. We enjoy and feel positive about modern General Practicebut also strive to ensure a healthy home/work balance. We are active members ofour Primary Care Network and support the ethos behind this.

We are committed to providing exceptional,patient-centred healthcare to our community. Our services include generalpractice, chronic disease management, womens and childrens health, mentalhealth support, immunizations, and travel health.

Ourexperienced team of doctors, nurses, and staff work collaboratively to deliverpersonalized care tailored to your needs. We prioritize patient involvement inhealth decisions and strive to create a comfortable, welcoming environment.

Job description

Job responsibilities

There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

Efficiently manage and process medical documents using DOCMAN software.

Accurately code and categorise patient records in compliance with relevantguidelines.

Utilise EMIS software for patient records management and scheduling.

Ensure data accuracy and update patient information as necessary.

Listen to and transcribe doctor's notes and recordings, creating typed lettersand documents.

Assist in summarising medical records and reports as needed.

Facilitate the registration process for new patients, ensuring completeness andaccuracy of documentation.

Assist with verifying patient insurance information when necessary.

Answer incoming calls professionally and assist callers with inquiries or directthem to the appropriate staff member.

Scan and digitally file incoming letters and documents for easy retrieval.

Generate reports and statistical data as required by the medical centre.

Ensure accurate coding of medical procedures and diagnoses.

Manage the flow of pathology reports, ensuring timely review and distributionto relevant medical professionals.

Organise and manage documents related to out-of-hours patient care.

Handle emailcorrespondence efficiently and respond to inquiries or forward them to theappropriate personnel.

Assist with general administrative tasks such as filing, data entry, andmaintaining office supplies.

Undertake any other administrative tasks and responsibilities as required bythe medical centre to support the efficient operation of the practice.

If changes to the jobbecome significant, the job description should be reviewed formally by theOperations Manager / Practice Manager and the post holder.

CONFIDENTIALITY:

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so inconfidence and have the right to expect that staff will respect their privacyand act appropriately.

Information relating topatients, carers, colleagues, other healthcare workers or the business of thepractice may only be divulged to authorised persons in accordance with thepractice policies and procedures relating to confidentiality and the protectionof personal and sensitive data.

Person Specification

Experience

Essential

- Experience of working with the general public - Experience of working in a health care setting - Experience of administrative duties

Desirable

- Experience of medical terminology

Qualifications

Essential

Educated to GCSE level or equivalent; GCSE Maths and English (C grade or above) or equivalent

Desirable

NVQ Level 2 in Health and Social Care or equivalent qualification; Business administration qualification