Administrator

5 months ago

Croydon, United Kingdom NHS Professionals Full time

**Job Title**:Administrator

**Location**:Jeanette Wallace House, 1Edrirdge Road, Croydon, CR0 1EE

**Shift Pattern**:Mon
- Fri 9am-5pm (37.5 hours a week)

**Trust Location**:South London & Maudsley NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then South London & Maudsley NHS Foundation Trust is the place for you.

**About the Trust**

At South London and Maudsley NHS Foundation Trust we provide the widest range of NHS mental health services in the UK. We also provide substance misuse services for people who are addicted to drugs and alcohol. Our staff serve a local population of nearly two million people. We have more than 230 services including inpatient wards, outpatient, and community services. We provide inpatient care for over 5,000 people each year and we treat more than 45,000 patients in the community in Lambeth, Southwark, Lewisham, and Croydon. As well as serving the communities of south London, we provide more than 50 specialist services for children and adults across the UK and beyond.

**What you’ll be responsible for**:

- Ensure that all clinical letters and reports are typed and despatched promptly (within 72 hours), taking follow up action where necessary. This will include generating own correspondence, screening the post and undertaking intermediary action in the absence of MDT staff.
- Deal professionally with telephone enquiries, using initiative to take follow up action when appropriate and help to reassure patients, who can be distressed and confused, in a tactful manner.
- Responsible for ensuring referrals are passed to the duty officer, using agreed criteria, to ensure their prompt attention by and allocation to the appropriate member of staff.
- Ensure patient's case notes within the electronic Patient Journey System (ePJS) are kept up to date, and that a paper-light ethos is maintained within the team.
- Record referrals and contacts made by clinical staff. Create/amend entries and record all correspondence on ePJS and extract information as and when required

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- Excellent communication skills
- both verbal and written
- Previous administrative experience
- Previous NHS experience
- NHS System Knowledge
- Epjs
- This role may require you to show evidence of secretarial qualification or at least 2 years demonstrable experience._

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

**Salary**: £14.93 per hour

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous NHS experience?

Work Location: In person

Reference ID: 71373

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