IT Hubs Engineering Manager

3 weeks ago

Newbury, United Kingdom Vodafone Full time

Location: Newbury OR London + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you’ll do
We are looking for an IT Hubs Engineering Manager to lead a new nationwide franchise model for IT Managed Service Partners (MSPs) in the SME market. This initiative aims to grow Vodafone’s market share by providing localized support and exclusive Vodafone products tailored to SMEs. Each franchise will use the ConnectWise platform, offering an “IT in a Box” solution for sales, billing, and technical support. The goal is to expand to 300+ franchises in the next two years. The IT Hubs Manager will build a modern, automation-focused team based on SRE principles and a DevOps culture, fostering a strong partnership with ConnectWise and supporting Vodafone Business's strategic goals.

You will shape and lead a high-performing, inclusive team using site reliability engineering best practices. You will manage vendor relationships effectively. You will demonstrate strong problem-solving and decision-making abilities. You will collaborate with teams and stakeholders to meet business needs. You will use data-driven analysis for informed decision-making. You will stay current with industry trends and best practices to drive innovation and growth. You will communicate effectively with employees, senior stakeholders, and customers. You will manage budgets and resources to ensure expenditures align with company goals. You will utilise DevSecOps tools and practices for efficient, high-quality, cost-effective technology solutions.

Who you are

You will take ownership and accountability for the ConnectWise platform, including incident and change management, design, development, testing, and configuration management. You will create automation for platform management using lean engineering and SRE principles aligned with Vodafone standards. You will lead the new IT Hubs engineering team with a strategy to fully insource the team. You will maintain and improve infrastructure-as-code configurations, CI/CD, and automation scripts, ensuring secure, resilient, and scalable cloud platforms. You will promote DevSecOps tools and practices for efficient, high-quality, cost-effective technology solutions and increased business agility. You will Implement best practices for site reliability engineering to ensure application availability, scalability, and performance. You will continuously monitor logs and telemetry to identify and fix vulnerabilities, weaknesses, or failures. You will develop a highly automated CI/CD pipeline and configuration management process to support scaled franchise onboarding with a focus on security, quality, and speed. You will align DevOps operating model with IT operations to meet service standards, including service levels, resiliency, and regulatory compliance. You will manage the technical relationship with ConnectWise, ensuring vendor performance aligns with contractual commitments, and collaborate with other engineering domains to support integration and end-to-end solution delivery.

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