IT Hubs Engineering Manager

2 weeks ago

Newbury, West Berkshire, United Kingdom Vodafone Full time

About the Role

Vodafone UK is seeking an experienced IT Hubs Engineering Manager to lead a new nationwide franchise model for IT Managed Service Partners (MSPs) in the SME market. This initiative aims to grow Vodafone's market share by providing localized support and exclusive Vodafone products tailored to SMEs.

Key Responsibilities

  • Shape and lead a high-performing, inclusive team using site reliability engineering best practices.
  • Manage vendor relationships effectively.
  • Demonstrate strong problem-solving and decision-making abilities.
  • Collaborate with teams and stakeholders to meet business needs.
  • Use data-driven analysis for informed decision-making.
  • Stay current with industry trends and best practices to drive innovation and growth.
  • Communicate effectively with employees, senior stakeholders, and customers.
  • Manage budgets and resources to ensure expenditures align with company goals.
  • Utilize DevSecOps tools and practices for efficient, high-quality, cost-effective technology solutions.

About You

  • You will take ownership and accountability for the ConnectWise platform, including incident and change management, design, development, testing, and configuration management.
  • You will create automation for platform management using lean engineering and SRE principles aligned with Vodafone standards.
  • You will lead the new IT Hubs engineering team with a strategy to fully insource the team.
  • You will maintain and improve infrastructure-as-code configurations, CI/CD, and automation scripts, ensuring secure, resilient, and scalable cloud platforms.
  • You will promote DevSecOps tools and practices for efficient, high-quality, cost-effective technology solutions and increased business agility.
  • You will Implement best practices for site reliability engineering to ensure application availability, scalability, and performance.
  • You will continuously monitor logs and telemetry to identify and fix vulnerabilities, weaknesses, or failures.
  • You will develop a highly automated CI/CD pipeline and configuration management process to support scaled franchise onboarding with a focus on security, quality, and speed.
  • You will align DevOps operating model with IT operations to meet service standards, including service levels, resiliency, and regulatory compliance.
  • You will manage the technical relationship with ConnectWise, ensuring vendor performance aligns with contractual commitments, and collaborate with other engineering domains to support integration and end-to-end solution delivery.

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