IT Support Engineer

1 day ago

Newbury, West Berkshire, United Kingdom Saunders Scott Full time
About the Role

We are seeking a highly skilled IT Support Engineer to join our Equity Hubs delivery team, providing managed services to small, medium, and enterprise business customers in collaboration with the Vodafone Business IT Hubs.

As a key member of our team, you will be responsible for delivering exceptional support services to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide first- and second-line support for IT issues, using industry-standard tools and methodologies.
  • Engage with customers to understand their current IT challenges and work to resolve them in a timely manner.
  • Document knowledge base with known resolutions and continually monitor customer systems.
  • Collaborate with the Vodafone Business IT Hubs team to deliver high-quality support services.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry best practices.
Requirements
  • Proven experience in IT support, with a strong background in Microsoft-centric technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Knowledge of service management toolsets, including remote monitoring and management, incident resolution, and knowledge management.
  • Competent in networking, including WLAN, WAN, and LAN configuration and troubleshooting.
  • Experience with Windows Desktop Support and relevant technologies, including directory services, DHCP, and DNS.
What We Offer

As a Data Support Specialist with Saunders Scott, you will have the opportunity to work with a talented team of professionals, delivering high-quality support services to our clients. We offer a competitive salary and benefits package, as well as opportunities for ongoing training and professional development.

If you are a motivated and experienced IT Support Engineer looking for a new challenge, please submit your application to join our team.

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