Charging & Income Officer

4 weeks ago


Bromley, United Kingdom Liberata Full time

An excellent opportunity has arisen for a Charging & Income Officer. The purpose of the role is to ensure that charges are correctly invoiced/billed and issued to clients or their representatives to enable the settlement of accounts by the required due date.

The role will also involve the reconciliation of non-residential care accounts whose services have ended in order to ensure services are charged for accurately. This includes the logging, investigation and resolution tracking of any queries/disputes raised by clients and/or their representatives.

The role will also require other administration tasks, e.g. creation and processing of the 4-weekly invoicing load, refund processing.

Key tasks and responsibilities:

  • To manage invoice production requests received from various sources and systems, producing accurate invoices and statements for despatch.
  • Daily point of contact for queries received both internally and externally via phone, email and post, chase responses from appropriate teams and ensure all parties are kept informed of progress where necessary.
  • To reconcile accounts using a variety of systems and controls and measures to enable a settlement figure to be produced.
  • Administration tasks to enable recovery workflows to be followed, including accurate allocation of unapplied payments.  
  • To process payments and refunds including processing Direct Debit mandates and the administration of Direct Debits, i.e. AUDDIS, ARUDD, and ADDACS returns.
  • Assist with KPI reporting to our Clients.
  • Participate in the review of existing processes and support the implementation of process improvements.
  • As required, attend and contribute to meetings locally or departmentally.
  • To ensure that all work processed complies with Service Level Agreements, regulatory and audit requirements.
  • Any other duties as required within the grade of the post.

Essential Skills and Attributes:

  • Minimum level of English and Maths at Grade C/level 5 GCSE or above.
  • Experience of working in billing/invoicing and reconciliations control environment.
  • Proven customer service experience, dealing with individuals some of whom will be vulnerable.
  • Good level of ICT literacy, specifically a good working knowledge of the Microsoft applications Excel, Word and Outlook.
  • Attention to detail and able to work to a high degree of accuracy when processing a large volume of transactions.
  • Excellent communication skills both written and verbal.
  • Excellent time management and organisation skills to meet deadlines and demands.
  • A disciplined team player comfortable with hybrid working patterns.


  • Bromley, United Kingdom Liberata Full time

    We have a new vacancy for an experienced General Recovery Income Officer who would join our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council. **Key tasks and responsibilities**: - Manage a diary of debts or recommendations of pro-active recovery on a variety of debts...

  • OTC Derivatives

    1 month ago


    Bromley, United Kingdom CV-Library Full time

    Operations Business Analyst 11738 Duration: 6 months- potential to extend Location: Bromley £59,000 - £61,000 Our well renowned banking client is currently on the market for an Operations Analyst, the role is a hybrid role (3 days in 2 days from home). The position is a 6-month contract with the potential to extend. Our group's...


  • Bromley, United Kingdom Liberata Full time

    We have a new vacancy for an experienced General Recovery Income Officer who would join our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council. **Key tasks and responsibilities**: - Manage a diary of debts or recommendations of pro-active recovery focusing on Social Care...

  • Office Assistant

    6 months ago


    Bromley, United Kingdom GNA Group Full time

    Construction company is looking for an organised individual to join our accounts team as a Junior Administrator covering maternity leave. Office - Bromley, South East London. They specialise in groundworks and civil engineering projects in the South of England. Whilst a large portion of our works lie within civil projects. They have a busy office...

  • Part-Time Billings

    1 week ago


    Bromley, United Kingdom HAYS Full time

    Part-Time Billings / Credit Controller in Bromley with hybrid working patterns. Your new companyA Part-Time Billings / Credit Controller job has become available in Bromley. You will be joining the Charging and Income Team making sure charges are invoiced/billed correctly and issued to the relevant persons in both the public and private sector.Your new...

  • Part-Time Billings

    4 weeks ago


    Bromley, United Kingdom HAYS Full time

    Part-Time Billings / Credit Controller in Bromley with hybrid working patterns. Your new companyA Part-Time Billings / Credit Controller job has become available in Bromley. You will be joining the Charging and Income Team making sure charges are invoiced/billed correctly and issued to the relevant persons in both the public and private sector.Your new...

  • Admin Officer

    6 months ago


    Bromley, United Kingdom Omega Recruitment Group Full time

    **Job Title: Business Support Officer - Bromley Council** **Contract type**:Temporary 6-months+ / Ongoing (though opening assignments are often, extended by clients on a longer-term basis). **Sector**:Local Government **Location: Bromley** **Start Date**: ASAP, immediate starters with a short notice period (_If currently working, please state what is...

  • Administrative Officer

    6 months ago


    Bromley, United Kingdom GLL Full time

    GLL is looking for an Administrative Officer to work at Bromley Central Library. If you have the skills and ambition to join us as an Administrative Officer, there's never been a more exciting time to join us. This is more than an administration job, it's a career. The post holder will be part of the Admin Team that supports Bromley Libraries, The...


  • Bromley, United Kingdom Fox Morris Group Full time

    HYBRID WORKING Fox Morris are working with Bromley Council in relations to finding a Housing Support Officer (Rent Arrears/Housing Benefits) to start work ASAP! **Responsibilities** - In conjunction with customers and external services enable the effective set up and closure of rent accounts, ensuring that queries relating to arrears, housing benefit and...


  • Bromley, United Kingdom Omega Recruitment Group Full time

    **Job Title: Business Support Officers** **Contract type**:Temporary 3-6-months+ / **Sector**:Local Government **Location: Bromley** **Start Date**: ASAP, immediate starters with a short notice period (_If currently working, please state what is your current notice period on your CV or cover letter)_ **Hours Per Week**:Full-time position, 36 hrs...


  • Bromley, United Kingdom Top Jobs Group Ltd Full time

    Our client based in Bromley is seeking a Part Time Administrator to join their busy team! **PERMANENT ROLE** Monday to Friday - 37.5 Hours a week **Location - Bromley** **Call NIKKI - 0203 973 1111** ** GREAT BENEFITS ** **Full training will be provided** General duties of the roll include the following - Data entry and filing - Creating purchase...


  • Bromley, United Kingdom Top Jobs Group Ltd Full time

    Our client based in Bromley is seeking a Office Junior / Administrator to join their busy team! **PERMANENT ROLE - PART TIME - 24 HOURS A WEEK** MONDAY WEDNESDAY FRIDAY **Salary - £11.44PH** **Location - Bromley** **Call NIKKI - 0203 973 1111** ** GREAT BENEFITS ** - **20 days annual leave, rising to 25 with length of service (plus bank...


  • Bromley, United Kingdom Fox Morris Group Full time

    Business Support Officer - Bromley Council (HYBRID WORKING) We are looking for a **Business Support Officer **will be based at: SUMMARY OF RESPONSIBILITIES AND DUTIES: - The duties of the post are as follows and the post holder may be called upon to undertake any of them, as appropriate: - Provide general assistance, clerical, administrative and IT...

  • Executive Assistant

    6 months ago


    Bromley, United Kingdom BramahHR Full time

    We are currently seeking an experienced and proactive professional to join our esteemed educational institution as an Executive Assistant to the Executive Principal. As the dedicated EA, you will play a vital role in providing personalised and efficient support to our Executive Principal. This position demands a high level of flexibility, adaptability, and a...


  • Bromley, United Kingdom Bank of America Full time

    **Job Title: Agency Management Officer** **Corporate Title: Vice President** **Location: Bromley** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and...


  • Bromley, United Kingdom GNA Group Full time

    Construction company is looking for an organised individual to join our accounts team as a Junior Administrator covering maternity leave. Office - Bromley, South East London. They specialise in groundworks and civil engineering projects in the South of England. Whilst a large portion of our works lie within civil projects. They have a busy office...


  • Bromley, United Kingdom GNA Group Full time

    Construction company is looking for an organised individual to join our accounts team as a Junior Administrator covering maternity leave. Office - Bromley, South East London. They specialise in groundworks and civil engineering projects in the South of England. Whilst a large portion of our works lie within civil projects. They have a busy office...


  • Bromley, United Kingdom Accessible Counselling and Therapy Limited (ACT) Full time

    **Part time: 15 hours per week** **Hours: Tuesday and Wednesday 8:30am to 4:30pm** **Reports to: Clinical Director** **Responsible for: Admin Team** **Purpose of the role** Provide full administrative and secretarial support at a senior level to the Director to ensure the smooth management of her day-to-day affairs, and most effective use of her time....


  • Bromley, United Kingdom Efficient Home Energy Ltd Full time

    **About us** Efficient Home Energy is one of the Leading property certification and Solar Installation companies in the UK boasting a 5* Trustpilot rating with thousands of online reviews. A position has opened up for an experienced administrator to join our growing team. Duties include: - Processing sales orders on card machine and by invoicing. -...


  • Bromley, United Kingdom Excelcare Holdings Full time

    **Credit Control Assistant - 30-35k** Excelcare are a privately owned care provider based in the heart of Bromley, Kent. We have an exciting opportunity for someone to join us as a Credit Control Assistant within our Finance Team specifically to support the credit control/income function. Reporting to the Income Manager and working with a well-established...