General Income Recovery Officer
3 months ago
We have a new vacancy for an experienced General Recovery Income Officer who would join our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council.
**Key tasks and responsibilities**:
- Manage a diary of debts or recommendations of pro-active recovery focusing on Social Care Debts.
- Ensuring all debts are progressed through the recovery cycle promptly.
- Making pro-active telephone calls regarding the payment and recovery of debts including taking payments through Paye.net and setting up Direct Debits using the system.
- Tracing missing debtors via tracing agency, ThreeSixty or other available systems.
- Make appropriate referrals to the Debt Collector, review returns from the Debt Collector and complete County Court Claims, if appropriate.
- Making recommendations and preparation of write offs.
- Record all recovery actions on the appropriate IT system, i.e. Aspien Debt Management.
- To ensure that all work processed complies with SLAs, regulatory and audit requirements to support our service delivery to our clients.
**Essential Skills and Attributes**:
- Experience of debt recovery and/or credit control.
- Able to write and speak English fluently.
- Strong telephony skills - able to communicate clearly and effectively with debtors, especially those who are deemed vulnerable.
- Good IT skills, especially a working knowledge of Microsoft Word, Outlook and Excel.
- Ability to manage yourself in a confident and professional manner at all times.
- Self-motivating, experience of working to agreed targets by prioritising and planning.
- Able to produce high quality and accurate documentation with attention to detail.
- Flexible and adaptable in a changing environment.
- Be an active member of the team and able to assist other team members when required.
Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.
Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.
Many of our services and solutions are available for procurement under various Government frameworks.
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General Income Recovery Officer
3 months ago
Bromley, United Kingdom Liberata Full timeWe have a new vacancy for an experienced General Recovery Income Officer who would join our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council.Key tasks and responsibilities:Manage a diary of debts or recommendations of pro-active recovery on a variety of debts including...
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3 months ago
Bromley, United Kingdom Liberata Full timeWe have a new vacancy for an experienced General Recovery Income Officer who would join our Collections & Recovery Team in Bromley. We provide a full collection and debt recovery service on a range of debts across the Council. **Key tasks and responsibilities**: - Manage a diary of debts or recommendations of pro-active recovery on a variety of debts...
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