Private Patients Administrator

3 weeks ago

Cambridge, United Kingdom Royal Papworth Hospital NHS Foundation Trust Full time

Job summary

Royal Papworth Private Care is seeking a friendly and efficient individual to join the team as a Private Patients Administrator.

You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives, all Trust staff, and external stakeholders.

Our fantastic team work hard to successfully support each and every one of our patients throughout their healthcare journey, and together create a professional and innovative environment where employees collaborate and share their knowledge to deliver an unrivalled level of service. You will experience an exceptional working environment with support and opportunities to develop your skills and extend your knowledge. You will have the ability to communicate at all levels, have good organisational skills and the ability to prioritise your own workload.

Don't have experience working in healthcare? Don't worry as full training will be provided. You will have experience of working with Microsoft Office applications and an NVQII in either Administration or Customer Service or relevant equivalent experience, together with the ability to work flexibly to meet the changing demands of the department.

Main duties of the job

Book appropriate follow up clinic appointments, in line with Trust policies and procedures.

Input all data requirements accurately within the different IT systems for booking various tests and recording of patient information (, Tomcat, Lorenzo, excel, word and any other hospital IT systems), according to standard operational procedures.

To take cash/PDQ payments from patient wishing to pay for services either over the telephone or in person.

Co-Ordinate the use of the private consulting rooms with other departments to ensure efficient flow of clinics.

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

For a street view tour:

Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person Specification

Qualifications

Essential

GCSE English or equivalent Keyboard Skills NVQ Level 2 or equivalent Business Administration NVQ Level 2 or equivalent Experience of Microsoft Office Products

Desirable

Minute Taking Qualification or equivalent experience ECDL (European Computer Driving License)

Experience

Essential

Excellent communication skills both face to face and over the telephone. Excellent written communications skills Excellent organisational skills with the ability to work independently and on own initiative. Previous experience in clerical/administrative role Ability to work under pressure Prioritise own workload and meet deadlines Flexible and adaptable in the workplace to meet priorities and changing workloads, can include weekend working Ability to stand and undertake photocopying for periods of up to 2 hours at a time

Desirable

Experience in working within a team environment Previous NHS experience

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration

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